Branch Sales Manager-Micro Business Loans

Idfc First Bank Limited; India; Sur place; INR 900 000 - 1 200 000; Plein temps

Résumé du poste

Idfc First Bank Limited is seeking a Branch Sales Manager to grow the customer base and strengthen relationships across geographies. You will lead the Sales Officers, drive savings-account sourcing, and ensure adherence to sales processes while collaborating with other departments to deliver superior banking products and experiences.

You will hire, mentor, and train on-roll and off-roll staff to sustain high performance, and champion customer-centric, compliant operations as the bank scales

Qualifications

• Graduate with any discipline.
• 2-5 years of sales banking experience.
• Strong leadership and people-management skills.
• Proven ability to source and acquire customers.
• Ability to build partnerships with dealers and strategic partners.

Responsabilités

• Drive branch-level customer acquisition in the catchment.
• Ensure sales processes and productivity of Sales Officers.
• Mentor and motivate Sales Officers team.
• Monitor sourcing quality of savings accounts and product mix.
• Collaborate with other departments to offer best-in-class products and service.

Connaissances

Sales leadership

Customer relationship management

Team mentoring

Recruitment and training

Customer-centric selling

Formation

Graduate - Any

Description du poste

Job Purpose

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

• Drive below the line activities in the assigned catchment to acquire new customers
• Ensure Sales process adherence & desired productivity of Sales Officers
• Manage, mentor and motivate the Sales Officers team
• Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
• Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
• Manage and improve the customer experience to establish a strong brand for the bank
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
• Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
• Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets

Job Requirements

Job Description

Job Title

Branch Sales Manager

Business Unit

Retail Banking

Job Purpose

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

Roles & Responsibilities

• Drive below the line activities in the assigned catchment to acquire new customers
• Ensure Sales process adherence & desired productivity of Sales Officers
• Manage, mentor and motivate the Sales Officers team
• Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
• Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
• Manage and improve the customer experience to establish a strong brand for the bank
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
• Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Managerial & Leadership Responsibilities

• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
• Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets

Educational Qualifications

Graduate - Any

Experience

2-5 years of relevant experience in Sales Banking