Branch RCU Manager

Profectus Capital; Panchkula; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Profectus Capital is looking for a Zonal Collection Manager in Panchkula, Haryana, to oversee and manage the RCU process. The ideal candidate should have 10-12 years of experience and be proficient in handling agency management and timely reporting.

The role involves monitoring RCU processes and ensuring effective communication between departments to meet organizational goals. Candidates should possess a graduate or postgraduate qualification and exhibit strong skills in investigative processes.

Qualifications

• 10 to 12 years of experience in a managerial role.
• Minimum of 3 years in a similar or lateral role.
• Ability to manage RCU processes and agency coordination.

Responsibilities

• Monitor and control RCU process.
• Coordinate with agencies for error-free billing.
• Ensure timely reporting and investigations.

Skills

RCU process management

Agency management

MIS and reporting

Investigative skills

Education

Graduate or Post Graduate

Job description

Designation: Zonal Collection Manager

Reporting to: Head – Collection & RCU Team Resources (Any Reportee): All Area Collection Managers/Collection Managers

Product: Common Experience:10 to 12 years

Location:

Desired Education: Graduate/ Post Graduate with relevant experience Role Proficiencies

Designation: Branch RCU Manager

Reporting to: Area/Regional

Product: SME Lending

Experience: Minimum 3yrs in similar / lateral role

Desired Education: Graduate

Job Description:

• Monitor & Control RCU process.
• Carry out Screening & Sampling Activity as per the process & policy
• Monitor TAT location wise, have an analysis of the same
• Regular updates to RCU Samplers.
• Ensure error Free Agency Billing.
• Monitoring investigations & completion.
• Hind Sighting cases reviewing & reporting.

The key result areas (KRAs)

• RCU Screening / Sampling Process:

  Adherence to the Process & Policies to run RCU Sampling & Screening across the locations for all productsTo equip RCU Agencies across all the locations of the RegionTo ensure Product-wise, location-wise & RCU Officer-wise TAT is maintained across the locationSound Coordination among departments & Agencies are maintained so as to carry hassle free RCU ProcessPerformance review of RCU Agencies at regular intervals (Preferably half-yearly)
  Time to time Circulation of MIS / Reports to the concerned team / departments.

• Agency Management:

  Identification of new Agencies across the locations as per requirementTo ensure Error Free Agency Billing. Bills for the current month are to be cleared by 15th of the subsequent month. Bills to be vetted by RCU Officers of respective locationsAgency pay-outs have to be released within by 5-10 days of submission Finance & AccountsProcess implementation at agenciesTraining to the Back-end team & verifiers at regular intervals (Preferably once in every 2 months) & minutedVisit to the Agencies at least once in quarter. Local agencies to be visited at least once in a month. Recording MOM for all such meetings.

• MIS / Reporting:

  Regular Circulation of Reports & monitoring Agency MIS at locations where RCU Officers are not availableTimely reporting, MIS consolidation after month end within 2nd of the subsequent monthMonth-end reporting to RCU Manager within 4th of subsequent month.

• Peer to Core Vigilance:

  To communicate with Vigilance for investigations on Negative/Fraud cases and also on other cases as & when requiredAssisting vigilance team by providing qualitative & quantitative input from time to timeCommunicating with vigilance team for feedback & incorporating the necessary information to RCU process towards the scope of further improvement in process.

• New Initiatives & Self Development:

  Identifying & Implementation of New Triggers based on ongoing Fraud Trends in the marketAttending RCU Forums meet in the locationsAttending Training programs as recommended & arranged by HR or departmentsTo ensure setting goals, periodical review for self with supervisor & Reportees as per the laid down process.

• Customer Centricity:

  Customers are to be visited during the Branch visit.

• Cross Functional Communications:

  To put up sound communication with Cross FunctionsCo-ordination with Agency to smoothen the RCU Process on regular basis.

• Investigations:

  Monitoring the Investigations carried out by RCU / Vigilance Team after referral to themSuccessful completion of investigation of each case within the specified TAT with conclusive reportConsolidation of Reports & reporting to RCU Manager at periodical intervals (Weekly/Bi-monthly).

• Background Verifications:

  Monitoring BGV Cases assigned to RCU / Vigilance TeamSuccessful completion of the BGV Cases investigation within specified TAT.