Branch Manager - Retail Banking

Kotak Mahindra Bank Limited; Faridabad District; Sur place; INR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Kotak Mahindra Bank is seeking a Branch Manager in the Retail Liabilities vertical to drive growth, ensure operational excellence, and deliver superior customer service at the branch. You will lead a high-performing team, oversee profitability, and promote cross-selling of financial products to maximize value for customers and the bank.

The role emphasizes sourcing high-value Current Accounts, managing family banking relationships, and coordinating with internal teams to ensure compliant

Qualifications

• Dynamic leader with strong sales acumen.
• Regulatory awareness and compliance focus.
• Experience in sourcing and managing business banking clients.

Responsabilités

• Achieve business objectives for Retail Liabilities Sales at branch level, focusing on value, volume, and channel productivity.
• Source and onboard high-value Current Account customers and their family banking relationships.
• Drive revenue through cross-selling of third-party products such as insurance and investment solutions.
• Promote and penetrate business banking products like CMS, POS, and Beat services to CA customers.
• Acquire new customers through personal efforts and acquisition channels.
• Coordinate with internal teams including credit, legal, operations, and product to ensure smooth onboarding and servicing.
• Maintain strong relationships with customers to ensure long-term engagement and satisfaction.
• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Connaissances

Sales acumen

Regulatory awareness

Team leadership

Customer service

Cross-selling

Outils

CMS

POS

Description du poste

Branch Manager_BRANCH BANKING_0125_4329_1003374

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products

Job Description The Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.

Responsibilities

• Achieve business objectives for Retail Liabilities Sales at the branch level, focusing on value, volume, and channel productivity.
• Source and onboard high-value Current Account customers and their family banking relationships.
• Drive revenue through cross-selling of third-party products such as insurance and investment solutions.
• Promote and penetrate business banking products like CMS, POS, and Beat services to CA customers.
• Acquire new customers through personal efforts and acquisition channels.
• Coordinate with internal teams including credit, legal, operations, and product to ensure smooth onboarding and servicing.
• Maintain strong relationships with customers to ensure long-term engagement and satisfaction.
• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Experience Level Mid Level