Branch Manager - Gold Loans - Ghaziabad

Aditya Birla Capital; Delhi; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Aditya Birla Capital seeks a growth-oriented operations leader in Delhi, responsible for driving new customer acquisition, portfolio growth, and branch performance. The role focuses on achieving net growth targets, managing risk, and maintaining compliance through disciplined processes.

Lead ABM, Gold Valuer, GLO, and CSE for daily performance; conduct coaching, training, and performance reviews to ensure manpower productivity aligns with branch benchmarks.

Jobbeschreibung

• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.

Key Result Areas

Supporting Actions

Business Growth & Acquisition

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

• Maintain auction-to-book ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

• Deliver resolution for 0–30 DPD bucket.
• Monitor overdue accounts and perform timely follow-up.
• Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zero-tolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management.

Customer Service & Branch Experience

• Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards.

People Leadership & Productivity

• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, on-the-job training, and reviews.
• Ensure manpower productivity as per branch benchmarks