Branch Manager - DSF - North Lakhimpur

Aditya Birla Sun Life Insurance; Assam; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aditya Birla Sun Life Insurance in Assam seeks a Branch Manager to lead and grow the agency business by recruiting, training, and managing insurance advisors, while achieving sales targets and ensuring high levels of customer service and regulatory compliance.

The role focuses on developing and implementing local sales strategies, monitoring branch performance, and building strong relationships with customers and partners to support business growth.

Responsibilities

• Achieve branch sales and revenue targets.
• Drive insurance policy sales through agency advisors.
• Develop and implement local sales strategies to increase market share.
• Monitor branch performance and take corrective actions when needed.
• Recruit quality insurance advisors/agents.
• Conduct induction, training, and development programs.
• Motivate and retain high-performing advisors.
• Build a strong agency force to support business growth.
• Lead and supervise sales managers and agency teams.
• Set performance goals and monitor productivity.
• Conduct regular reviews, coaching, and performance feedback.
• Ensure excellent customer service and policyholder satisfaction.
• Resolve customer escalations and service issues.
• Build long-term relationships with key customers and business partners.
• Ensure adherence to company policies and regulatory requirements.
• Monitor documentation, policy issuance, and branch operations.
• Maintain audit readiness and compliance standards.
• Prepare sales forecasts and branch performance reports.
• Analyze business trends and identify growth opportunities.
• Report key metrics to regional management.

Job description

Role Purpose

To lead and grow the agency business of the branch by recruiting, training, and managing insurance advisors/agents, achieving sales targets, and ensuring high levels of customer service and compliance.

Key Responsibilities

Business Development & Sales

• Achieve branch sales and revenue targets.
• Drive insurance policy sales through agency advisors.
• Develop and implement local sales strategies to increase market share.
• Monitor branch performance and take corrective actions when needed.

Agency Recruitment & Development

• Recruit quality insurance advisors/agents.
• Conduct induction, training, and development programs.
• Motivate and retain high-performing advisors.
• Build a strong agency force to support business growth.

Team Management

• Lead and supervise sales managers and agency teams.
• Set performance goals and monitor productivity.
• Conduct regular reviews, coaching, and performance feedback.

Customer Relationship Management

• Ensure excellent customer service and policyholder satisfaction.
• Resolve customer escalations and service issues.
• Build long-term relationships with key customers and business partners.

Operations & Compliance

• Ensure adherence to company policies and regulatory requirements.
• Monitor documentation, policy issuance, and branch operations.
• Maintain audit readiness and compliance standards.

Reporting & Analysis

• Prepare sales forecasts and branch performance reports.
• Analyze business trends and identify growth opportunities.
• Report key metrics to regional management.