Branch Manager

PeopleStrong; Puthalam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a branch-focused professional to manage customer relationships and drive market insights for up-sell/cross-sell opportunities. You will coordinate marketing efforts to achieve branch targets and support field activities for marketing and collections.

The role emphasizes collaboration across departments, adherence to policies, and risk mitigation while maintaining profitability and ensuring excellent customer service.

Qualifications

• Coaching and mentoring skills to develop the team.
• Business development abilities to expand client base and revenue.
• Strong communication in local language and English to engage with customers and internal teams.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs by up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service; retain and acquire customers continuously.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence and risk mitigation; uphold company values and customer goodwill.
• Recovery of receivables and safeguard revenue flow.
• Maintain books of accounts, documents and statutory records; liaise with authorities.
• Role under Audit & Gold Inspection; focus on branch profitability.
• Provide handholding and timely training to the team; encourage knowledge sharing.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English