Branch Manager

Secure Rpo; Pune District, Mumbai, Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Rupeek in India seeks a Branch Manager with 3-4 years in Gold Loan/BFSI operations to lead a busy branch and drive AUM growth. You will ensure top-notch customer service and effective team leadership.

You will manage operations, guarantee accurate appraisals, enforce KYC standards, and build a high-performing team through coaching and disciplined processes.

Qualifications

• 3–4 years GL (Gold Loan) / BFSI branch operations experience.
• Strong Gold Appraisal skills with accurate valuation.
• Graduate with local language skills and driving licence.

Responsibilities

• Drive Branch Performance & AUM Growth through acquisition and retention.
• Ensure 100% accurate gold appraisal and proper deductions.
• Manage branch operations with SOPs, TATs and governance.
• Adhere to KYC processes and Rupeek policies for compliance.
• Build and maintain customer relationships to generate renewals.
• Lead and develop branch staff for high performance.

Skills

Gold Appraisal

Branch Operations

Customer Experience

Team Leadership

Sales Orientation

Communication Skills

Education

Bachelor's degree or above

Job description

Profile Summary

An experienced and results-driven Branch Manager with 3-4 years of experience in Gold Loan operations, strong appraisal skills, and a proven track record of managing branch performance. Skilled in branch operations, customer experience, and sales, with deep knowledge of the local geography and the ability to drive business growth through effective team leadership and operational excellence.

Job Title: Branch Manager

Education: Bachelors degree required (Graduation) or above in any stream.

Experience: 3-4 years of experience in Gold Loan / BFSI branch operations, with exposure to branch management.

Key Responsibilities

• Drive Branch Performance & AUM Growth: Lead end-to-end branch performance with accountability for AUM, revenue, and profitability through acquisition, retention, and demand generation.
• Ensure Gold Appraisal Excellence: Ensure 100% right valuation capturing correct cartage, proper stone deduction, and avoiding spurious/unacceptable ornaments.
• Branch Operations Management: Ensure seamless branch operations with strict adherence to SOPs, TATs, and process governance, maintaining zero operational gaps.
• KYC & Compliance: Adhere to high ethical standards and comply with all Rupeek processes and policies including KYC adherence and online registration.
• Customer Relationship Management: Bring in new customers and maintain strong relationships with existing customers to generate renewal and referral business.
• Resolve all customer doubts and queries during loan processing.
• Business Development: Participate in BTL and on-ground activities to improve brand visibility in the catchment area and generate leads for prospective customers.
• Team Leadership: Guide and manage branch staff, fostering a culture of ownership, accountability, and high performance.

Essential Skills

Strong Gold Appraisal skills hands-on experience with valuation, checking, and handling 3-4 years GL (Gold Loan) experience Familiarity with branch operations (1-2 years in an operational role) Sales-oriented with strong customer experience (Cx) handling Maturity in managing branch dynamics in relevant geography Excellent communication skills in local language; elementary English 2-wheeler and valid Driving License mandatory

Ideal Persona

Graduate or above in any stream 3-4 years of Gold Loan / BFSI experience with branch exposure Candidates from BFSI/Fintech lending background would be an ideal fit Sales-driven mindset with strong customer orientation Proven ability to manage branch operations and handle customer relationships Good knowledge of local geography and market dynamics