BRANCH MANAGER

PeopleStrong; Navsari; On-site; INR 500,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a Branch Operations/Business Growth professional to maintain client relationships, study market trends, and coordinate marketing and field activities to meet branch targets.

The role emphasizes customer delight, risk mitigation, and collaboration across departments, with focus on profitability and regulatory compliance at the branch level.

Qualifications

• Coaching and mentoring of team members.
• Experience in business development and sales enablement.
• Clear communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to drive up-sell/cross-sell and meet customer needs.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient service and retention.
• Meet branch targets and ensure profitability of the unit.
• Undertake field visits for marketing and collection as required by the branch.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure adherence to policies, mitigate risks, and uphold company values.
• Recover receivables and monitor revenue flow; follow organization protocols.
• Maintain branch accounts, documents, and statutory records; liaise with authorities.
• Role to fall under Audit & Gold Inspection purview; focus on profitability of assigned branch.
• Provide training and ongoing development support for the team.
• Encourage knowledge sharing and career progression within the team.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English