Branch Manager

Standard Chartered India; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working options

Wellbeing programs

Job summary

Standard Chartered India in Mumbai seeks a Branch Manager to lead the branch, drive sales, and deepen client relationships within Priority and Priority Private segments while maintaining service and regulatory standards.

You will foster a high-performing sales culture, coach frontline teams, manage workforce planning, and ensure seamless customer journeys across wealth and retail banking.

Qualifications

• 7-8 years of overall experience in business management and retail banking.
• Strong experience in stakeholder management and cross-functional collaboration.
• Effective communication and interpersonal skills.
• People leadership and experience in building effective teams.

Responsibilities

• Drive client acquisition and penetration in target segments.
• Foster a strong service culture, ensuring timely and accurate client journeys.
• Ensure compliance with regulatory requirements and the Group Code of Conduct.
• Lead, coach, and empower frontline and support teams, driving performance and training.
• Workforce planning and hiring support seamless client experience at branches and hubs.

Skills

Leadership

Stakeholder management

Communication skills

Team building

High-Net-Worth accounts

Retail banking products

Job description

Job Summary

As a Branch Manager, you’ll manage the branch to achieve the team sales target by maximizing new business and referral opportunities and deepening existing customer relationships to the specified service standards for the Priority and Priority Private segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements. This is your opportunity to demonstrate your leadership and management skills and deliver the branch sales and service performance measures in line with the defined business plan to achieve the business objectives.

About Our Wealth And Retail Banking Business

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Drive and implement strategic initiatives to accelerate client acquisition and penetration in target segments.


• Foster a strong service culture, ensuring timely and accurate delivery of client journeys.


• Ensure compliance with regulatory requirements, internal policies, and the Group Code of Conduct.


• Lead, coach, and empower frontline and support teams. Drive performance, talent retention, and training initiatives.


• Ensure workforce planning and hiring support seamless client experience at branches and hubs.

Skills And Experience

• At least 7-8 years of overall experience in business management and retail banking.


• Strong experience in stakeholder management and cross-functional collaboration.


• Effective communication and interpersonal skills.


• People leadership skills and experience in building effective teams.


• Account management experience of High-Net-Worth Individuals.


• Technical knowledge and expertise in consumer banking products.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.


• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


• Flexible working options based around home and office locations, with flexible working patterns.


• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits


• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.