BRANCH MANAGER

PeopleStrong; Bhavnagar; On-site; INR 300,000 - 550,000; Full time

Job summary

PeopleStrong is seeking a field and branch-focused professional to manage customer relationships, study market trends, and coordinate marketing activities. The role emphasizes up-sell/cross-sell strategies, branch profitability, and timely receivable follow-up.

Candidate should excel in coaching the team, communicating in local language and English, and ensuring compliance with branch policies. Field visits and collaboration with various departments will be required.

Qualifications

• Experience in maintaining regular and continuous relationships with customers.
• Ability to study market trends and identify opportunities for up-sell/cross-sell.
• Experience coordinating marketing activities to achieve targets.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Identify market trends to aid product innovation and customer needs.
• Coordinate and participate in branch marketing activities to achieve targets.
• Ensure profitability by focusing on branch performance and timely receivables collection.
• Coach and mentor team members to support business growth.

Skills

Customer relationship

Market research

Marketing

Sales

Training & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English