Branch Business Manager - Home Loan

Muthoot Fincorp Ltd.; Nandigama; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for the Branch Business Manager - Secured & Unsecured Lending. You will lead a team of RMs/BSMs and drive lending targets across secured and unsecured segments.

This role requires strong relationship building, portfolio oversight, and collaboration with credit teams to expedite proposals. Must have 5+ years of leadership experience in NBFC or housing finance. MBA preferred.

Qualifications

• 5+ years of experience leading Sales/ RM/BSM teams.
• Experience in Home Loans / Mortgages preferred.
• Strong relationship building with referral partners and customers.
• Ability to achieve targets under pressure and manage portfolios.

Responsibilities

• Lead and motivate RO/RM/BSMs to exceed monthly, quarterly and annual budgets.
• Own and resolve delinquencies and NPAs from new sourcing and existing portfolio.
• Identify micro markets and empanel referral partners to scale Micro LAP and gold-backed secured loans.
• Collaborate with Credit and SMEs to clear loan proposals quickly.
• Cross-sell Insurance to protect customer assets and lives.
• Be the face of SULB Muthoot Fincorp for the location.
• Provide feedback to Sr. Management to improve customer experience.
• Monitor competition and report to Zonal and National teams.
• Coordinate with branches for smoother disbursement and safekeeping of loans.
• Attract and retain high-performing team members.
• Liaise with law authorities to resolve conflicts when needed.

Skills

Team leadership

Recruitment

Sales leadership

Customer communication

Portfolio management

Education

MBA

UG/PG or MBA

Job description

Branch Business Manager - Secured & Unsecured Lending Business

Grade

4

Employment Type

All Employment Type

Reporting to -

Designation & Grade

State Business Manager - Secured & Unsecured Lending Business

No. of Reportees, Designation & Grade

5 RMs / BSMs; 1 Collections Officer

Main Tasks & Areas of Responsibility

• Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget
• Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• To liaison with Credit, Subject Matter Experts at different levels to clear customers' loan proposals for faster decisioning
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.
• To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.
• To Watch closely the Competition activities and report the same to the Zonal and National teams.
• To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.
• To Attract & Retain High Performers in the Team.
• To effectively liaison with law authorities for resolving conflicts if any.

Skills and Exposure

• A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.
• Proven ability to Recruit and Retain high performing RO/RM/BSMs.
• Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.
• Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure
• Working knowledge of Collections/ Recoveries.
• Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

Direct team managing experience mandatory

Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.

Stake Holders

Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams

Educational Qualification / Technical Certification

Any UG/PG or MBA

Skill Sets

Experience in Home Loans / Mortgages, with team handling skill sets.

Communication Skills

Good oral, written and presentation skills

Experience

5+ years of overall experience

Uncompromising ethical standards and discipline expected

Uncompromising ethical standards and discipline expected