BPS Client Service & Support Professional

FIS; Pune District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

FIS is seeking a Senior Lead Collateral Administration to oversee CLO/CDO portfolios and serve as the main operational contact for clients, trustees, and internal teams. You will manage service delivery, controls, and quarterly reporting across the lifecycle.

You will lead a team, drive process improvements, and ensure accurate cash and position reconciliations, reporting, and compliance activities in a global, client-facing environment.

Qualifications

• Bachelor's degree in finance, accounting, business, or a related discipline.
• Proficient in Microsoft Excel and data handling.
• Strong client-service mindset with clear, professional communication.

Responsibilities

• Act as primary operational contact for assigned clients and stakeholders.
• Oversee day-to-day collateral administration activities and reporting.
• Maintain operational controls, risk management, and governance standards.

Skills

Microsoft Excel

Client service

English communication

Leadership

Education

Bachelor's degree in finance, accounting, business, or a related discipline

Tools

Trust or collateral administration systems

VBA / Excel macros

Job description

Senior Lead Collateral Administration

About the Team

The BPS Collateral Administration team, within Capital Markets Managed Services, supports clients in the US and UK. The team provides accounting, transaction processing, cash and position reconciliations, loan administration, portfolio testing, payment calculations, and periodic compliance reporting.

Role Overview

The Senior Lead will oversee collateral administration activities for assigned CLO/CDO portfolios and serve as the primary operational contact for clients, trustees, accountants, investment teams, and internal stakeholders. The role is accountable for service delivery, operational controls, team performance, client communication, and reporting across the quarterly lifecycle.

Key Responsibilities

Client and Stakeholder Management

• Act as the primary operational contact for assigned clients and maintain effective relationships with trustees, accountants, investment teams, relationship managers, and other stakeholders.
• Provide clear updates on service delivery, portfolio activity, client assignments, risks, and issues, including communication with senior and executive stakeholders.
• Coordinate effectively with global teams and provide extended coverage during critical reporting periods when required.

Operations and Service Delivery

• Perform day-to-day collateral administration activities, including cash movements, investment transactions, reconciliations, loan administration, portfolio testing, payment calculations, and compliance and investor reporting.
• Review operational outputs for accuracy, completeness, and timeliness, and ensure service delivery meets agreed quality and control standards.

Risk, Controls, and Governance

• Maintain appropriate operational controls, backup coverage, and contingency plans to mitigate service and key-person risks.
• Ensure adherence to applicable procedures, schedules, performance requirements, and governance standards.
• Identify and escalation operational risks, service issues, and recurring process gaps, and coordinate timely resolution.

People Leadership

• Set operational objectives, allocate work, monitor daily delivery, and align team capacity with client and business priorities.
• Provide direction, coaching, and feedback while promoting accountability and collaboration across the team.

Process Improvement and Documentation

• Create and maintain process documentation, including SOPs, SIPOCs, process heat maps, and operational management information.
• Ensure process documents are reviewed, approved, and updated periodic.
• Drive standardization, control enhancements, and continuous improvement across collateral administration activities.

Required Experience and Knowledge

• At least 12 years of relevant experience.
• Deep understanding of CLO/CDO structures, compliance requirements, quarterly reporting cycles, credit agreements, collateral agreements, and related terminology.
• Hands-on experience in CLO/CDO operations, including cash and position reconciliations, data-attribute reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor or compliance reporting.
• Working knowledge of syndicated loans, corporate trust securities, relevant asset classes, operational standards, procedures, and trust systems.
• Demonstrated ability to deliver as SME and guide team members, also prioritize changing requirements, and maintain effective relationships across all levels of management and client organizations.
• Strong client-service capability, with the ability to manage onshore queries and issues and communicate effectively through verbal, written, and presentation formats.
• Proficiency in Microsoft Excel.

Preferred Experience

• Experience with deal warehousing and new deal closings.
• Experience using trust or collateral administration systems.
• Knowledge of VBA or Excel macros.

Qualifications

Bachelors degree in finance, accounting, business, or a related discipline, or an equivalent combination of education, training, and relevant experience.

Core Competencies

• Communicates fluently and professionally in English.
• Collaborates effectively across global teams and functional groups.
• Produces accurate, high-quality operational and process documentation.
• Prioritizes work effectively in response to changing client and business requirements.
• Works independently while contributing effectively within a global team.
• Demonstrates sound judgement, attention to detail, accountability, and a strong client-service mindset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

#pridepass