BPO Supervisor | AML/KYC | Gurgaon

NTT DATA, Inc.; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA, Inc. in India seeks an experienced AML/AFT Supervisor to lead a team performing financial crime investigations, sanctions screening, and regulatory compliance within Credit Card Operations.

The role focuses on day-to-day management, adherence to AML regulations, and driving team performance while mitigating financial crime risks.

Qualifications

• Bachelor's degree in Finance, Business Administration, Commerce, or a related field.
• 9+ years of experience in AML/KYC, Financial Crime Compliance, Risk Operations, or Banking Operations.
• Minimum 5 years of team handling/supervisory experience in AML operations.
• Strong understanding of AML/AFT regulations, PMLA, sanctions screening, and transaction monitoring.

Responsibilities

• Lead, mentor, and manage a team of AML Analysts to achieve productivity, quality, and compliance targets.
• Oversee investigations related to PEP/PEFP screening, sanctions, adverse media, and suspicious transactions.
• Review escalated cases and provide guidance on complex AML and compliance matters.
• Ensure adherence to AML/AFT regulations, PMLA guidelines, and internal policies.
• Monitor team performance through KPIs, SLAs, quality reviews, and reporting.
• Identify process improvement opportunities and support audit, compliance, and risk management activities.
• Collaborate with Compliance, Risk, and Operations teams to address financial crime risks and operational challenges.

Skills

Analytical skills

Investigation abilities

People management

Stakeholder management

Communication skills

Leadership

Decision making

Education

Bachelor's degree in Finance, Business Administration, Commerce

Tools

Microsoft Office

Job description

Position Overview

We are seeking an experienced AML/AFT Supervisor to lead a team responsible for financial crime investigations, sanctions screening, and regulatory compliance activities within Credit Card Operations. The role involves managing day-to-day operations, ensuring adherence to AML regulations, driving team performance, and mitigating financial crime risks.

Position Details

• Position: Supervisor - AML/AFT Operations
• Status: Full-Time
• Department: BPO

Key Responsibilities

• Lead, mentor, and manage a team of AML Analysts to achieve productivity, quality, and compliance targets.
• Oversee investigations related to PEP/PEFP screening, sanctions, adverse media, and suspicious transactions.
• Review escalated cases and provide guidance on complex AML and compliance matters.
• Ensure adherence to AML/AFT regulations, PMLA guidelines, and internal policies.
• Monitor team performance through KPIs, SLAs, quality reviews, and reporting.
• Identify process improvement opportunities and support audit, compliance, and risk management activities.
• Collaborate with Compliance, Risk, and Operations teams to address financial crime risks and operational challenges.

Qualifications & Requirements

• Bachelor's degree in Finance, Business Administration, Commerce, or a related field.
• 9+ years of experience in AML/KYC, Financial Crime Compliance, Risk Operations, or Banking Operations.
• Minimum 5 years of team handling/supervisory experience in AML operations.
• Strong understanding of AML/AFT regulations, PMLA, sanctions screening, and transaction monitoring.
• Excellent analytical, investigative, decision-making, and people management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and stakeholder management skills.