BPO Operations Assistant Manager

Elevate Prime Solutions (EPS Group); Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

UPS in Delhi is seeking an Assistant Manager to lead BPO support teams and ensure delivery against operational KPIs. The role focuses on customer-service excellence, process efficiency, and cross-functional collaboration across logistics and support functions.

You will mentor frontline supervisors, monitor SLA adherence, and drive continuous improvement initiatives. The position offers growth opportunities within a dynamic, growth-focused organization.

Job description

Manage BPO support teams, operational KPIs and customer-service delivery. JobsOn keywords: Assistant Manager, BPO, Logistics.

About UPS

UPS is a dynamic and growth-focused organization committed to delivering excellence across its industry.The company emphasizes innovation, skill development, and creating sustainable career opportunities for professionals.

Industry Information

Industry Focus: Operations, Operations

The Operations, Operations sector is one of the fastest-growing areas in today’s job market.It includes a wide range of roles, skills, and opportunities that support business growth, innovation, and digital transformation.Companies in this industry typically focus on improving efficiency, delivering better services, and adapting to modern technologies.

Professionals in this field are often required to have strong analytical thinking, communication skills, and adaptability to new tools and systems.Career growth in this industry is generally strong due to continuous demand for skilled talent across multiple domains.

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Note: Industry insights are for informational purposes only and may vary based on company structure and role requirements.

Company Reviews & Ratings

Total Reviews: 1

Overall rating strength based on candidate feedback

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UPS is a reputed organization operating in Operations, Operations and based in Delhi. The company is actively hiring and offers opportunities across multiple domains.Search UPS on Google