BPO Customer Care Collections Senior Rep

NTT DATA North America; Dadri; Remote; INR 300,000 - 600,000; Full time

Job summary

A leading IT services company in India is seeking a BPO Customer Care Collections Senior Rep. This full-time position involves handling outbound calls to collect outstanding accounts receivable and responding to customer inquiries to ensure satisfaction. Ideal candidates will have a high school diploma and some experience in a service-oriented role. Working hours will align with US time, and there may be overtime or weekend requirements.

Qualifications

• Ability to work regularly scheduled shifts from Monday-Friday according to US time.
• 1+ year experience using a computer with Windows PC applications.
• Experience in a service-oriented role with English-speaking customers.

Responsibilities

• Perform outbound calls to collect outstanding Accounts Receivables.
• Respond to customer requests to ensure satisfaction.
• Analyze medical insurance claims for quality assurance.

Skills

Customer service orientation

Communication skills

Problem-solving

Education

High school diploma

Job description

BPO Customer Care Collections Senior Rep

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Position's General Duties and Tasks

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
• Analyzing medical insurance claims for quality assurance.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday according to US time.
• High school diploma.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
• All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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