BPA Consultant, Transformation

ntrs; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Northern Trust is seeking a Consultant, Business Process Analysis to support Transfer Agency transformation and operational delivery in Bengaluru. You will analyze business needs, document requirements and assist in implementing scalable solutions across investor onboarding, AML/KYC and core TA platforms.

Responsibilities include requirements elicitation, process redesign, governance support and coordinating testing activities with cross-functional teams.

Qualifications

• 5-7 years of relevant experience in funds, asset servicing, Transfer Agency, investor onboarding, AML/KYC or financial-services operations.
• Strong knowledge of Transfer Agency operating models, controls and applications.
• Experience with testing strategies, UAT and implementation readiness.
• Ability to translate problems into clear requirements and traceability outputs.

Responsibilities

• Analyze business needs and document requirements across stakeholders.
• Assess current-state processes and define future-state requirements.
• Contribute to target operating models and governance materials.
• Support solution delivery from scoping to post-implementation review.
• Develop test strategies, test cases and coordinate testing activities.
• Engage regional and cross-functional teams to align on deliverables.
• Identify operational, data and regulatory considerations and reflect them in design.

Skills

Business analysis

Requirements management

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Testing & QA

Tools

Fenergo

ICON

Multifonds

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Description

The Consultant, Business Process Analysis will support Transfer Agency transformation and operational delivery. Working with operations, technology, product, risk, compliance and external vendors, the role will analyse business needs, document requirements, support critical applications and contribute to the implementation of controlled, scalable solutions. The successful candidate will support activities from initial problem definition through requirements, testing, implementation and ongoing application support, with particular focus on investor onboarding, AML/KYC and core Transfer Agency platforms.

Key Responsibilities

• Business analysis and requirements: Support discovery, requirements elicitation, analysis, validation and documentation across business, technology and control stakeholders; translate defined problem statements into business requirements, user stories, acceptance criteria and traceability outputs.
• Process and operating-model design: Assess current-state processes, data flows, hand-offs and controls; identify gaps and define future-state requirements for investor onboarding, AML/KYC, static data, documentation, reporting and related Transfer Agency services.
• Target operating model support: Contribute to the definition, validation and implementation of target operating models by analysing roles, capabilities, governance, process ownership, technology enablement, controls, service delivery and organisational impacts; help translate the agreed model into practical transition activities and implementation requirements.
• Solution delivery: Work with project managers, product owners, operations, technology, risk, compliance and vendors to support analysis through scoping, design, detailed requirements, implementation readiness and post-implementation review.
• Testing and quality assurance: Develop test strategies, scenarios and plans; execute or coordinate system, regression and user-acceptance testing for Fenergo, ICON, Multifonds and other Transfer Agency applications; analyse results, manage defects and confirm acceptance criteria.
• Stakeholder engagement: Participate in and, where appropriate, facilitate workshops and working sessions; clarify assumptions, resolve requirements questions and support alignment across regional and cross-functional teams.
• Risk, control and regulatory analysis: Identify operational, data, control and regulatory considerations; assess jurisdiction-specific requirements and ensure these are documented, communicated and reflected in solution design and delivery.
• Governance and continuous improvement: Prepare process maps, data mappings, governance materials, training content and implementation artefacts; contribute to improvements in analysis standards, templates, controls and ways of working.
• Change support: Support transformation initiatives and adoption of new processes and systems, working with regional functional managers to help ensure effective communication and smooth implementation.

Experience, Skills & Qualifications

• Relevant business analysis, change delivery or application-support experience within funds, asset servicing, Transfer Agency, investor onboarding, AML/KYC or financial-services operations; typically 5-7 years of relevant experience.
• Strong knowledge of Transfer Agency operating models, controls, service delivery and applications; experience with Multifonds, ICON or comparable platforms is highly desirable.
• Proven capability in requirements management, process mapping, data analysis, test planning, UAT, defect management and implementation readiness.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity, manage priorities and deliver to agreed timelines.
• Self-driven and accountable, with the initiative to work independently, progress priorities proactively and take ownership from problem identification through delivery.
• Ability to connect end-to-end business processes, data, systems, controls and customer outcomes, identifying upstream and downstream dependencies and translating insights into practical, scalable improvements.
• Strong stakeholder-management, workshop-facilitation, communication and presentation skills, including the a