Bosch Group Looking for IT Support Specialist at Coimbatore, Tamil Nadu

Bosch Group; Coimbatore; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a leading global supplier of technology and services, where you will be at the forefront of providing exceptional support for customer issues. In this dynamic role, you'll engage with various teams to resolve challenges, improve service delivery, and enhance user experiences. Your expertise in service management and communication skills will be key in troubleshooting and managing incidents effectively. This position offers the chance to work within a collaborative environment that values innovation and continuous improvement. If you're ready to make a significant impact in a technology powerhouse, this opportunity is perfect for you.

Qualifications

• Hands-on experience in service management projects is essential.
• Excellent communication and interpersonal skills are mandatory.

Responsibilities

• Provide 1st/2nd level support for customer problems.
• Analyze system modifications to reduce user problems.
• Monitor service/product/solution based KPIs and SLAs.

Skills

Service Management

BMC Remedy

Windows Server

Software Configuration Management

Oracle

Scripting

ITIL Foundation

Communication Skills

Education

B.E. / B. Tech.

Tools

BMC Remedy

Windows Server

Software Configuration Management tools

Job description

Company Description

Robert Bosch Engineering and Business Solutions Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 19,500 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

1. Provides 1st/2nd level support for customer problems reported from different Software Configuration Management tools.
2. Analyze and recommend system modifications to reduce user problems.
3. Interacts with several units and teams to restore service and/or identify and correct core problems.
4. Simulates or recreates user problems to resolve operating difficulties.
5. Refers more complex problems to 3rd level support.
6. Monitors the service/product/solution based KPIs and SLAs.
7. Consulting along a part of portfolio, on expert topics or in defined use cases.
8. Tracking Problem/Change Management tickets till closure.
9. Maintain/Update project documents.

Qualifications

Required knowledge competencies and attributes:

1. Hands-on experience in service management projects (Incident, Problem and Change Management) using BMC Remedy or any other ticketing tool and Windows server.
2. Excellent (written and verbal) communication skills and interpersonal skills are mandatory.
3. Working experience in Software Configuration Management tools, basic Oracle and scripting knowledge are preferred.
4. ITIL Foundation certification will be an added advantage.
5. Willing to work on 24/7 support.

Education :
B.E. / B. Tech. or equivalent (full-time) from a reputed institution.