Boomi Support Engineer

GSPANN; Hyderabad, Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Cab Facility: Pickup and Drop

Job summary

GSPANN is seeking a Boomi Support Engineer with 4 years of experience to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role is hybrid in HYD/GGN with shift timings and on-call rotation for critical incidents.

Responsibilities include incident resolution, service requests, and coordination with cross-functional teams to ensure business continuity. The candidate will monitor Boomi processes, analyze logs, handle API issues, and contribute to

Qualifications

• Experience with Boomi platform and troubleshooting
• Ability to analyze integration failures and resolve incidents
• Knowledge of API troubleshooting and data mapping

Responsibilities

• Monitor and troubleshoot Boomi integration processes and job failures.
• Analyze logs, document errors, and identify root causes.
• Resolve incidents involving failed messages and data synchronization.
• Reprocess failed integrations while ensuring data integrity.
• Handle ServiceNow/JIRA incidents and support tickets.
• Collaborate with SAP-ECC/SAP-ARIBA/Snowflake teams for resolution.
• Participate in production triage calls and deployment activities.
• Prepare RCA reports and update runbooks/SOPs.

Skills

Boomi AtomSphere Platform

Boomi Atom Cloud

Boomi Molecule

Process execution

Tools

ServiceNow

JIRA

Confluence

Microsoft Teams

Job description

Looking for Boomi Support Engineer.

Experience : 4yrs

Location : HYD OR GGN

Work Mode : Hybrid ( Shift Timing: 5:30 am to 2;30PM OR 1PM to 10PM)

Cab Facility : Yes, Pickup and Drop, both

About the Role

We are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.

Key Responsibilities

• Monitor and troubleshoot Boomi integration processes and job failures.
• Analyze process logs, document logs, and error messages to identify root causes.
• Resolve incidents involving failed messages, data synchronization, and integration exceptions.
• Reprocess failed integrations while validating data integrity and processing sequences.
• Handle ServiceNow/JIRA incidents, service requests, and operational support tickets.
• Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.
• Collaborate with application teams, third-party vendors, OEM support, and L3 engineers for issue resolution.
• Participate in production triage calls and support deployment activities.
• Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.

GCC_Boomi AMS_Proposal_Aug 2026.pdf

Required Skills

Boomi

• Boomi AtomSphere Platform
• Boomi Atom Cloud
• Boomi Molecule
• Process execution and troubleshooting

Integration Knowledge

• API troubleshooting
• REST/SOAP integrations
• Data mapping
• Message reprocessing
• Error handling

Enterprise Applications (Preferred)

Experience with some of the following:

• SAP ECC
• SAP EWM
• SAP Ariba
• SuccessFactors
• Oracle Service Cloud
• Snowflake
• Concur

GCC_Boomi AMS_Proposal_Aug 2026.pdf

ITSM & Collaboration

• ServiceNow
• JIRA
• Confluence
• Microsoft Teams

Preferred Qualifications

• Boomi Associate Certification
• Understanding of AWS fundamentals
• ITIL Foundation Certification
• Experience supporting production environments

What Success Looks Like

• Timely incident resolution within SLA.
• Accurate RCA documentation.
• Improved integration stability through recurring issue identification.
• Effective collaboration across business and technology teams.