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Blinkit Hiring for Online Customer Success Associate at Kolkata, West Bengal

Blinkit

Kolkata

On-site

INR 3,00,000 - 7,00,000

Part time

30+ days ago

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Job summary

An established industry player is seeking an Online Customer Success Associate to enhance customer satisfaction and success. This part-time role requires a minimum of 4 years of relevant experience, where you'll engage with customers through various channels, ensuring their needs are met while collaborating with sales and marketing teams. The position offers flexibility and the opportunity to work remotely, making it an ideal fit for those looking to balance work and personal commitments. Join a dynamic environment that values innovation and continuous improvement, and take the next step in your career with this exciting opportunity.

Benefits

Dental Insurance
Parental Leave
Disability Insurance
Remote Work Flexibility

Qualifications

  • Minimum 4 years of experience in customer service or success roles.
  • Proficiency in CRM software is essential for this role.

Responsibilities

  • Assist online customers via email, chat, and phone.
  • Collaborate with sales and marketing to onboard new customers.

Skills

Communication Skills
Time Management
Customer Service
Team Collaboration

Education

Bachelor's Degree in a Related Field

Tools

CRM Software

Job description

BlinkitKolkata, West Bengal

About 22 hours ago, from GrabJobs

As an Online Customer Success Associate at Blinkit in Kolkata, West Bengal, IN, you will be responsible for ensuring the success and satisfaction of our online customers. This part-time position at Associate Level requires a minimum of 4 years of relevant experience.

Responsibilities:

  • Communicate with online customers through various channels such as email, chat, and phone to provide assistance and address inquiries.
  • Proactively reach out to customers to ensure their needs are met and to identify any potential issues.
  • Collaborate with the sales and marketing teams to onboard new customers and provide ongoing support.
  • Gather and analyze feedback from customers to identify trends and make recommendations for improvement.
  • Assist in developing and implementing strategies to increase customer retention and satisfaction.
  • Maintain a high level of knowledge about Blinkit’s products and services to effectively assist customers.
  • Prepare reports and presentations on customer success metrics and initiatives.

Requirements:

  • Confident and reliable with excellent communication skills.
  • Strong time management skills and ability to prioritize tasks effectively.
  • Demonstrated experience in customer service or customer success roles.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using customer relationship management (CRM) software.
  • Bachelor’s degree in a related field is preferred.

Benefits:
– Dental insurance
– Parental leave
– Disability insurance

Working Environment:
At Blinkit, we cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and continuous improvement in everything we do.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement:
Blinkit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks:
This job has the following benefits:
Remote work flexibility

This job is a remote position; you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
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