BK/Mail

U.S. Bank; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

U.S. Bancorp India is seeking a detail-oriented Bankruptcy Mail Processing team member to manage intake, review, categorization, routing and retention of bankruptcy-related correspondence across multiple channels.

You will monitor queues, generate reports, assign tasks, and ensure audit-ready documentation with a focus on accuracy and regulatory compliance. The role requires strong organizational skills, critical thinking, and the ability to handle urgent items while maintaining daily discipline

Qualifications

• High school diploma or equivalent required.
• 4+ years of clerical and customer service experience preferred.
• Strong attention to detail and accuracy in handling mail and documents.
• Proficient in Microsoft Office applications and data entry.

Responsibilities

• Handle intake, review, categorization, routing and tracking of bankruptcy-related mail across multiple channels.
• Maintain accurate documentation for audit and compliance and monitor daily work queues.
• Produce required reports (BOD/EOD, MIPS) and ensure timely completion of tasks.
• Route specialized items (claims, subpoenas, adversary matters) to the correct teams and monitor due dates.

Skills

Attention to Detail

Regulatory Compliance

Time Management

Independent Execution

Microsoft 365 Proficiency

Documentation & Routing

Written Communication

Problem-Solving

Education

High school diploma or equivalent

4+ years clerical & customer service experience

Tools

Microsoft Office

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Job Description:

The Bankruptcy Mail Processing team member is responsible for the timely intake, review, categorization, routing, tracking, and retention of bankruptcy-related correspondence received through multiple channels, including BNC, MIPS, RPS Bankruptcy Shared, and RPS Bankruptcy Mail Processing Shared mailboxes. This role ensures accurate handling of bankruptcy documents by monitoring daily work queues, completing required reporting, assigning and tracking tasks, routing documents to the appropriate teams or specialty contacts, and maintaining proper documentation for audit and compliance purposes. The specialist is accountable for meeting service level expectations, managing due dates, accurately categorizing mail types, maintaining folder retention standards, and handling specialized requests such as claims, statement requests, refund inquiries, subpoenas, adversary proceedings, and other exception-based items.

Success in this role requires strong attention to detail, organizational skills, regulatory awareness, and the ability to proactively manage workloads, elevate urgent matters, and ensure operational consistency, compliance, and accountability across bankruptcy servicing processes. Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.

Role Responsibilities:

This process outlines how bankruptcy-related mail is received, assigned, reviewed, routed, tracked, and saved across key intake channels, including BNC, MIPS, RPS Bankruptcy Shared, and RPS Bankruptcy Mail Processing Shared. The overall objective is to ensure bankruptcy documents are reviewed timely, categorized accurately, routed to the appropriate teams or specialty contacts, and retained in the correct folders for auditability and reference. This process relies on consistent daily discipline: opening the required systems at the beginning of the day, running and saving BOD/EOD and MIPS reporting, monitoring task acceptance and completion, and using the mail assignment tracker to confirm ownership and progress. Team members should understand routing expectations, document-saving requirements, due dates, and escalation paths for urgent or specialized mail. Key control points include timely acceptance of assigned task requests, accurate categorization of mail types, proper date stamping and folder retention, even distribution of NOC work, and correct routing of specialty items such as PBK documents, claims, statement requests, refund‑related matters, subpoenas, adversary matters, and other exception‑based requests. The process also reinforces the importance of required customer information handling language and ensuring urgent shared mailbox items are worked outside normal guidelines when directed. Overall, this process supports operational consistency, compliance, timely bankruptcy mail handling, and clear accountability across the team. Oversight should focus on adherence to daily reporting routines, accurate routing, timely completion, proper documentation, and proactive follow‑up on exceptions or aging items.

Competencies:

Attention to Detail and Accuracy; Bankruptcy Document Processing Workload and Priority Management; Regulatory Compliance and Audit Readiness; Critical Thinking and Problem‑Solving; Organization and Time Management; Independent Execution and Accountability; Written Communication and Document Routing; Microsoft 365 Proficiency; Service‑Level and Deadline Management.

Qualifications:

Basic Qualifications - High school diploma or equivalent - Typically four or more years of clerical and customer service experience

Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Strong customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to independently identify and resolve complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Effective verbal and written communication skills. Years of experience – 4+ relevant years. Shift Timings - 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.