BirlaSoft Looking for Service Desk Analyst at Noida, Uttar Pradesh

BirlaSoft; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking company as a Service Desk Support professional, where your skills in customer service and IT support will shine. This role involves responding to IT requests, troubleshooting hardware and software issues, and ensuring optimal performance of computer networks. With a focus on excellent communication and customer service, you'll work in a dynamic environment that values your expertise and adaptability. If you have a passion for technology and a commitment to helping others, this opportunity is perfect for you to grow and make a significant impact in the IT support landscape.

Qualifications

• Min 1-2 years of experience in IT support or service desk.
• Understanding of ITIL concepts and Microsoft applications.

Responsibilities

• Respond to IT support requests via phone, chat, and email.
• Troubleshoot hardware and software issues effectively.
• Maintain IT documentation and ensure optimal network performance.

Skills

Excellent communication skills

Customer service skills

Troubleshooting hardware and software

ITIL concepts

Microsoft applications

Education

Bachelor’s degree in IT related field

Tools

Computer hardware

Networking principles

O365

Job description

Service Desk Support

Skill Level: 1-1.5 – Min 1-2 years of experience

Qualifications:

1. Bachelor’s degree in IT related field or equivalent experience
2. Excellent communication skills
3. Hands-on experience handling international customers, strong customer service skills
4. Use an expert understanding of computer hardware, software & networking principles to troubleshoot issues
5. Responding to IT support requests over the phone, chat & email
6. Downloading, installing, and configuring software to meet user requirements
7. Ensuring correct use of applications, networks, and equipment
8. Testing and updating existing software
9. Escalating advanced IT support cases
10. Maintaining IT documentation including network and user details
11. Documenting records of actions taken
12. Fixing hardware issues including coordination for replacing equipment and peripherals such as computers, terminals, network & server devices
13. Ensuring computer network’s optimal performance
14. Ability to work flexible shifts and adapt to changing work schedules
15. Prior knowledge of working in a Support Center or Service Desk environment
16. Analyzing issues and determining correct software or hardware solutions
17. Understanding of ITIL concepts or ITIL foundation certified
18. Understanding of Microsoft applications, O365 & AD
19. Should be able to work independently or with limited supervision

Primary Location: India-Birlasoft Ltd (India)-Noida Sector 135

Job: Infra

Organization: Birlasoft Limited

Schedule: Regular

Employment Type: Full-time

Job Posting: Nov 17, 2022, 7:19:23 AM