Billing Operations Lead - Australia

Sleek

India

On-site

INR 600,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Inclusive Culture

Career Growth Opportunities

Innovative Work Environment

Job summary

An established industry player is seeking a Billing Operations Lead to enhance client experiences and optimize billing processes. This role is pivotal in managing the entire billing lifecycle, from onboarding to renewals and upsells. With a focus on customer satisfaction and operational efficiency, you'll be part of a dynamic team dedicated to innovation in a traditionally mundane industry. If you're driven by results and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while advancing your career in a rapidly evolving sector.

Qualifications

3+ years of experience in billing operations or customer success roles.
Excellent communication skills and a problem-solving attitude.

Responsibilities

Manage end-to-end billing processes, ensuring client satisfaction.
Oversee billing for new clients, renewals, and ad hoc charges.
Drive process improvements for scalable growth.

Skills

Billing Operations Management

Customer Success

Account Management

Problem-Solving

Communication Skills

Organizational Skills

Job description

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia, the United Kingdom, Singapore and Hong Kong committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds.

Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time.

#2023: we were nominated in the Forbes Top 100 companies, and Linkedin top 10 startups. We also obtained our B-Corp certification, making us one of the most sustainable company globally.

#2024: we were listed among the Financial Times top 200 fast growth companies in Asia Pacific, and the Straits Times top 20 fastest growing companies.

We are looking for a Billing Operations Lead to support our growth in Australia!

As Billing Operations Lead, you will be responsible for managing the end-to-end billing process, ensuring a seamless and efficient experience for clients from onboarding to renewals, ongoing ad hoc billing, and upgrades/upsells. You will play a critical role in optimising our revenue operations, ensuring accuracy in invoicing, and driving customer satisfaction. This role sits at the intersection of finance, customer success, and operations, ensuring that billing processes support both business growth and client needs.

What You'll Be Responsible For:

Be the internal champion for our clients - own and optimise billing operations, ensuring smooth, transparent, and client-friendly processes
Manage the full billing lifecycle - oversee billing for new clients, renewals, ongoing ad hoc charges, and upgrades/upsells, ensuring accuracy and efficiency
Monitor and improve billing satisfaction - proactively identify and resolve billing issues to maintain high customer trust and satisfaction
Support revenue growth through billing operations - support upselling and cross-selling efforts by ensuring clients have a seamless experience when adding new services
Handle day-to-day billing inquiries and requests - respond to client concerns related to invoices, payments, and subscription changes in a timely and professional manner
Drive process improvements - enhance internal billing operations, reporting, and compliance to support scalable growth
Be part of building a rocket ship - in a traditionally "unsexy" industry, but with massive opportunities for innovation and efficiency!

Requirements:

3+ years of experience in billing operations, customer success, account management, customer support, or a similar role with direct responsibility for managing invoices, renewals, and revenue-related processes
Excellent communication skills and impeccable English are essential.
Experience in a high-growth environment (startups, rapidly scaling SMEs) is a plus—you thrive in fast-moving, dynamic settings
Strong organisational, interpersonal, and communication skills - you can manage complex billing workflows while maintaining excellent client relationships
A builder's mindset - you're excited to create and refine processes, knowing this experience will be invaluable for future career growth
A problem-solving attitude - you believe that every challenge has a solution and enjoy tackling operational bottlenecks with a proactive approach
A pragmatic approach - you understand that perfection is the enemy of progress and focus on delivering results efficiently rather than getting stuck on minor details

Benefits:

An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
Grow with our team, grow your career in a fast-moving, always evolving industry

Seniority level