BI Support & Ticket Resolution Analyst

Solventum; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Solventum is hiring a Senior BI/Analytics Engineer in Bengaluru (hybrid) to lead hands-on Power BI development and production support. You will build report pages, visuals and semantic models, and extend Streamlit applications with Python logic.

Responsibilities include data integration with Snowflake, API connections, and maintaining documentation. 8+ years of experience and strong SQL/DAX skills are required, with Jira/ServiceNow workflow familiarity a plus.

Qualifications

• 8+ years of relevant professional experience in BI/analytics
• Hands-on Power BI development experience with report authoring, visuals and filters
• Experience with DAX, semantic models and data modeling
• Strong SQL and data integration knowledge; familiarity with refresh processes and access control
• Experience with Streamlit and Python for data apps is a plus
• Experience with deployment pipelines, Jira and SDLC practices
• Knowledge of Snowflake SQL and API integrations is desirable

Responsibilities

• Develop and support Power BI reports and Streamlit apps per approved requirements
• Build and optimize semantic models, calculations and relationships
• Implement data integrations with Snowflake, Dataverse, APIs and related services
• Support testing (unit, regression, UAT) and document evidence for releases
• Triage defects, reproduce issues and deliver bounded fixes
• Maintain technical docs, tickets, release evidence and troubleshooting guides

Skills

Power BI

DAX

Semantic models

SQL

Streamlit

Python

Data integration

Testing

Deployment

Jira

ServiceNow

Snowflake

Git

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Snowflake

Git

Jira

ServiceNow

APIs

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy PolicyJob Description:3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this Role:Combines hands-on BI development with production support. Guided by direction, requirements, approved technical patterns, priorities and acceptance criteria from a BI Lead, the analyst builds assigned portions of Power BI solutions and Streamlit applications, including report pages, visuals, filters, calculations, semantic-model components, app screens, workflows and integrations. The role also tests, documents, supports deployment and delivers bounded production fixes. Take direction from a BI Lead and deliver assigned work against approved requirements, technical patterns, priorities and acceptance criteria.Build and enhance assigned Power BI report pages, visuals, filters, drill-through, calculations and reusable report components.Implement approved measures, calculated columns, relationships, field parameters and metadata in assigned semantic-model components without redefining business metrics.Build assigned Streamlit screens, workflows, validations, interactions and supporting Python logic when included in solution scope.Configure or support approved integrations with Snowflake, Dataverse, Power Automate, APIs and other governed services.Triage Jira or ServiceNow tickets, reproduce defects and deliver bounded fixes for calculations, filters, refreshes, access, downloads, write-back, formatting, workflows and mismatched values.Create and execute unit, regression and UAT tests, validate results against acceptance criteria and document evidence and required approvals.Maintain technical documentation, ticket notes, release evidence, known-error records and troubleshooting guides, and support approved deployments. The analyst implements assigned components and bounded production fixes, but the BI Lead retains ownership of architecture, metric definitions, complex design, security exceptions and final release approval. Cross-domain semantic-model changes and related decisions also escalate to the data platform lead, product owner or security owner as appropriate.Assigned Power BI or Streamlit components meet BI Lead requirements, approved patterns and acceptance criteria with minimal rework.Production tickets and fixes meet service targets with complete root-cause, test and release evidence, and repeat defects decline.Changes pass regression and UAT testing, are documented and deploy without avoidable service interruption or boundary violations.Your skills & expertise (Minimum qualifications):8+ years of relevant professional experience, with a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related fieldHands-on Power BI development experience is required, including report authoring.Hands-on Power BI development experience with visuals, filters and interactions.Hands-on Power BI development experience with DAX or comparable calculations.Hands-on Power BI development experience with semantic models.Demonstrated experience building BI components from defined requirements.Demonstrated experience enhancing analytical application components from defined technical patterns.Demonstrated BI or analytical application development experience, not only ticket support.Working knowledge of SQL and data integrations.Working knowledge of refresh processes and role-based access.Working knowledge of systematic production troubleshooting.Experience with structured testing, change control, technical documentation, deployment support and clear stakeholder communication.Additional qualifications (Nice to have):Practical Streamlit experience building data applications is strongly preferred.Practical Python experience building data applications is strongly preferred.Experience with Power Platform.Experience with Snowflake SQL.Experience with APIs.Experience with Git.Experience with deployment pipelines.Experience with Jira.Experience with ServiceNow.Experience with UAT tooling.Tableau experience is a plus, not a requirement.Work location:· Bangalore, Hybrid.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here. 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