Benefits Operations Administrator

Alight Solutions; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Alight Solutions in India seeks a Benefits Operations Administrator (BOA) to process client benefits plans with high accuracy and timeliness. You will ensure SLA targets are met and develop a deep understanding of plan provisions while coordinating with CS, Tech and Shared Services to resolve inquiries.

Ideal candidates have a Bachelor’s degree in any discipline, strong attention to detail, proficiency in MS Office, and the ability to type 25 WPM with 90% accuracy.

Qualifications

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Responsibilities

• Process all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.
• Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Skills

Attention to detail

MS Office

Typing 25 WPM

Communication skills

Collaboration

Education

Bachelor’s degree in any discipline

Tools

MS Office

Job description

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including Great Place to Work for the past 7 years and Fortune’s Best Companies to Work For. To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Designation: Benefits Operations Administrator (BOA)

Key Expectations

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.

The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills

• Strong analytical and problem-solving skills
• Ability to multitask under tight timelines
• High level of accountability and ownership
• Customer-centric mindset
• Adaptability to changing client requirements

Education & Experience

Education:

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA)

Experience:

• Back-office operations or similar transaction processing roles preferred
• Ability to operate in high-volume, deadline-driven environments
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and client-mandated security protocols
• Ensure secure handling and storage of participant information

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: Government ID validation, education verification, employment verification,and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.