Belvedere Manager

The Oberoi, New Delhi; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

The Oberoi, New Delhi invites applications for a Club Manager to lead daily club operations, drive membership, and maintain high service standards for members. You will oversee staff development, coordinate with F&B, and ensure adherence to LQA and APEX standards in a premium hospitality setting.

Ideal candidates will have hospitality qualifications, strong leadership, and a track record of managing club services, budgeting, and member communications in luxury hotels.

Qualifications

• Experience in hospitality club operations and member services.
• Strong leadership and training abilities.
• Solid knowledge of F&B service standards.
• Excellent communication and interpersonal skills.
• Pragmatic with budgeting and cost control awareness.

Responsibilities

• Maintains optimum club sales volume and works to achieve department objectives.
• Organizes and develops club service staff through motivation and training.
• Ensures F&B sales and control procedures are followed as prescribed.
• Focuses on increasing club membership within the profile.
• Handles membership renewals, new memberships and related correspondence.
• Monitors Library operations and maintains accurate inventory and records.
• Coordinates with F&B Manager on menus, service and member requirements.
• Maintains high maintenance standards across the Club.
• Assists members with matters related to Oberoi and Trident hotels on request.
• Interacts with members daily to enhance service.
• Maintains guest histories and updates records daily.
• Proposes policy changes to improve efficiency and service level.
• Ensures LQA and APEX standards are followed.
• Drives revenues from F&B and memberships through active member outreach.
• Handles gift cards and seasonal hampers sales as applicable.
• Assists in other F&B areas for events or busy periods.
• Supports finance with regular credit follow-ups with members.

Education

Hospitality qualification

Job description

To organize, operate and develop the Club for smooth, speedy and efficient service to guests.

KEY ACTIVITIES

Daily Operations and Key Responsibilities

• Maintains optimum sales volume and strives to achieve sales objectives set forth by the Management for his department.
• Organizes and develops the club service personnel by constant motivation and training in order to provide high standard of service to the members.
• Ensures that Food & Beverage Sales and Control Procedures are followed as prescribed by the Management.
• To increase membership of the club within the membership profile.
• To follow up all administrative work related to membership renewal, fresh memberships, discontinuation of memberships and other correspondence with members.
• To monitor the functioning of the Library, ensure that an accurate inventory is maintained, that a comprehensive selection of periodicals are available and that records are kept of any borrowings from Library.
• To co-ordinate with the Food & Beverage Manager regarding Menus, Service and any other specific Member requirements.
• To ensure a high standard of maintenance in the entire Club.
• To assist Club Members in any other matters related to all Oberoi and Trident hotels if they so desire.
• To actively inter act with members through Daily Operations.
• Ensures guest histories are maintained and updated on a daily basis.
• Proposes changes in policies and procedures to increase efficiency and improve service level.
• Ensures that LQA and APEX standards are followed.
• Responsible for ensuring revenues of F&B and memberships are met by actively sales calling on members
• Responsible for gift cards as well Diwali hamper sales of the hotel.
• Assisting in other areas of Food and Beverage for high profile events or busy periods.
• Assist finance in regular credit follow ups with all members for payments.

People and Training Related

• Attends Behavioral and vocational training in own and related work areas to enhance skills and develop multi functionality.
• Recommending disciplinary action, increments and promotion.
• Ensures all the staff in the department are fully trained through constant on-the-job training to ensure fast and courteous service.
• Ensures attendance on behavioral and vocational training programs, and personally conducts key training for employees in the outlet.
• Uses the Oberoi appraisal system to periodically review the performance of his direct subordinates and determines their development needs.
• Counsels subordinates in work-related matters.
• Ensures that LQA and APEX standards are maintained.
• Ensures individual training needs are identified and a growth plan is made and implemented for all team members.

KEY SKILLS:

• Sharp analytical mind, with good attention to detail.
• Ability to multi-task on issues.
• Ability to work independently and on own initiative.
• Professional approach and demeanor.
• Good organizational, communication, interpersonal and team skills.
• Follows The Oberoi Dharma.
• Excellent written and verbal communication skills.
• Hospitality educational qualification.
• Thorough knowledge of Food and Beverage product and Food and Beverage Service.
• Knowledge of budgeting, forecasting and cost allocation trends and techniques.
• Keeps himself updated with knowledge and trends in industry and market world-wide.
• Proficient and up to date with computer and online marketing channels.
• Keeps him/herself updated on latest happenings in the companies of regular members.