BDC associate

Spyne; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Spyne is seeking a Frontline Contact Center Associate in Gurugram, India to handle inbound and outbound calls for US dealership customers, setting sales and service appointments, and following up on leads. You will operate within a brand-new team, reporting to the Team Lead.

Applicants should have 2–4 years in a contact center or telesales role, strong English with a US accent, and willingness to work rotating US business hours from India. Experience with dialers/CRM is a plus.

Qualifications

• 2–4 years in a contact center/BDC/telesales role, US-process voice experience preferred.
• Clear spoken English with a US accent and strong listening comprehension for US callers.
• Willing to work US business hours from India.

Responsibilities

• Make outbound calls and handle inbound calls to/from dealership customers.
• Set and confirm sales & service appointments; follow up on no-shows and re-engage cold leads.
• Log every call outcome in the CRM/DMS/calling platform and hit daily/weekly targets.

Skills

Contact center

US accent English

Outbound calling

High-volume calls

Education

Bachelor's degree

Tools

CRM system

Job description

Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.

Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:

• 5X revenue growth in 15 months, now gunning for 5X more this year
• Launched industry‑first AI Image & 360° solutions
• Launching and scaling aggressively on Voice and Conversational stack
• Expanding aggressively in the US & Europe

• Public links (Explore more across the web yourself as well):

The Contact Center Associate is the frontline voice of Spyne’s Human BDC line taking inbound calls from, and making outbound calls to, US dealership customers (car buyers, service customers) on behalf of the dealer rooftops Spyne serves: setting sales and service appointments, following up on leads Vini (Spyne’s AI agent) has qualified, and logging every interaction. This is a founding‑batch hire into a brand‑new team.

Key Responsibilities:

• Make outbound calls and handle inbound calls to/from the dealership’s own customers - sales leads, service customers - per the account’s call SOP.
• Set and confirm sales appointments and service/RO appointments; follow up on no‑shows and re‑engage cold leads.
• Follow the call script/SOP for the assigned track (sales desk, service drive, or F&I) and elevate or hand off to Vini (the AI agent) or the Team Lead per the defined routing logic.
• Log every call outcome accurately in the CRM/DMS/calling platform within the shift
• Hit daily and weekly targets for call volume, connects, and appointments set.
• Flag script gaps, dealer account data issues, or platform problems to the Team Lead
• Join daily huddles and coaching sessions, and apply feedback from call QA reviews.

Requirements & Qualififcation:

• 2-4 years in a contact center/BDC/telesales role; prior US‑process voice experience strongly preferred, automotive BDC experience a plus but not required.
• Clear spoken English with a US accent and strong listening comprehension for US callers.
• Willing to work US business‑hour shifts (rotational EST/CST/PST) from India.
• Basic comfort with a dialer/CRM, and typing while on a call.
• Resilient, coachable, and comfortable in a high‑call-volume outbound environment.
• Graduate (any stream) preferred; undergraduates with strong voice‑process experience will be considered.

Reporting, Location & Success Metrics:

Reports to: Team Lead, Contact Center

Location: Gurugram, India

Shift: US business hours (rotational EST/CST/PST)

90-day success bar: SOP-certified; consistently hitting call-volume and connect targets; QA score above the floor bar