Banking Processor

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture in Bengaluru is seeking a Banking Processor to handle production support for banking and loan documentation. The role includes on-boarding new clients, processing accounts, and maintaining banking products across retail and commercial lending. A strong base in ITIL, RDBMS, Unix/Linux, and Loan IQ is required.

The candidate will monitor SLA/OLA, report status, and coordinate with stakeholders to ensure timely remediation and data quality, while contributing to continuous improvement.

Qualifications

• Strong Loan IQ application expertise.
• ITIL knowledge and incident/problem/change management.
• RDBMS knowledge with PL/SQL scripting.
• Unix/Linux with shell scripting proficiency.
• Awareness of CI/CD pipelines and agile practices.

Responsibilities

• Perform production support for banking/loan processes and on-boarding.
• Monitor SLAs/OLA, generate daily reports, and manage tickets.
• Escalate issues and perform initial high level investigations.
• Maintain data quality in tickets (symptoms, root cause, priority).
• Collaborate with internal/external teams and governance forums.

Skills

Business Architecture

Loan IQ

ITIL

Unix/Linux

Shell scripting

PL/SQL

CI/CD pipelines

SLA/OLA understanding

Education

15 years full time education

Tools

Unix

Job description

Project Role : Banking Processor

Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.

Must have skills : Business Architecture

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: 2. Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)

• Strong Loan IQ application expertise, capable of handling support activities and contributing to the chapter.
• Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
• Perform basic monitoring tasks.
• Perform initial high level investigation and escalateto relevant team.
• Ensure timely and accurate status reporting as per defined procedures.
• Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines
• Track all efforts accurately against all impulse entries.
• Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
• Regular update of status and comments on tickets.
• Ensure responsible team is correctly assigned in agreement with stakeholders.
• Follow up and define Post Mortems and Remediation actions to improve production
• Follow up with the relevant teams to ensure PM is published.
• Act on all remediation actions assigned as per timelines defined.
• Maintain good collaboration with internal and external partners
• Awareness of all stake holders for the feature/application.
• Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates.
• Change management and smooth transition of services
• Aware of upcoming changes and related impacts.
• Consult with right contacts on the impacts.
• Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
• Make sure the documents are relevant and up-to-date
• Ensure the documents are simple & can be clearly understandable
• Keep track of the changes made into the documents are well maintained & circualated with all team members
• Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
• Identify improvement areas on production processes.
• Identify automation used cases.
• Contribute to sustain and improve production support practices
• Adhere defined production support practices
• Participate in Production Leagues Trainings/Sessions
• Preparedness to be part of autonomous feature teams
• Develop knowledge on Agile model and CD practices.
• Align to feature teams wherever applicable.
• Be part of agile ceremonies.
• ITIL process knowledge
• Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management
• Technical skills in any RDBMS, UNIX, Middle ware etc.
• Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows)
• Able to interpret any scripting language (Ex: Unix Shell Scripting)
• Awareness of any middleware technologies
• Awareness of Java Errors & Exceptions
• Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting
• Basic Knowledge on Design and Implement CI/CD pipelines

Skill Summary: ITIL process,Linux, Shell scripting, Oracle (sql/plsql) Strong Knowledge of Scripting/programming is mandatory. 15 years full time education

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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