Banking Process Management Engineer - L3

CGI; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading IT services firm in Bengaluru is seeking an experienced professional for the position of Banking Process Transaction Application Support. The role involves monitoring and solving production issues for payment applications, using tools like ServiceNow and Splunk. Candidates should have a Bachelor's degree in Computer Science and over 9 years of relevant experience. Excellent communication skills and willingness to work in a 24 x 7 roster are essential.

Qualifications

• Minimum 9 years of relevant experience in banking process support.
• Knowledge of Payment Hub Applications and Fraud Applications.
• Good communication skills required.
• Willingness to work in a 24 x 7 roster.

Responsibilities

• Monitor and solve production support issues for transactions.
• Work on tickets through ServiceNow.
• Check logs in UNIX servers for applications.
• Check database queries for applications.
• Address customer queries.

Skills

Business Process Management

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Splunk

UNIX

OCP

Job description

Overview

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 9 years of relevant experience.

Position Description

Banking Process Transaction Application Support L3

Responsibilities

• Should have Banking Process knowledge for Payment Hub Applications like ATM, POS, RB for monitoring and solving production support issue of the transactions through Tools
• Should have Banking Process knowledge for Fraud Application likes (PMS and FMC)
• Need to work on Tickets through ServiceNow ticketing Tool
• Need to know how to check the logs in UNIX Servers for the Applications
• Need to know how to check the database query for the Applications
• Working knowledge of Monitoring through Splunk
• Knowledge of OCP (Openshift Container Platform) PODs
• Address customer query
• Need to work on 24 x 7 roster
• Excellent Communications
• Preferably Bangalore based working from ECity Cyberpark office
• Preferably working from office most of the days
• Knowledge of Splunk Admin is good to have

Skills

• Business Process Management