Banker-Customer Experience/ Pipeline

Mintskill HR Solutions LLP; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Mintskill HR Solutions LLP in North India seeks an experienced retail banking customer service professional to handle client inquiries, process transactions, and build lasting relationships. You will be the first point of contact for customers across branches and digital channels.

The role emphasizes cross-selling bank products, teamwork to meet branch targets, and adherence to banking policies. A Bachelor's degree and 2+ years in retail banking or customer service are required, with strong

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• Minimum of 2 years of experience in retail banking or customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of banking products and services.

Responsibilities

• Provide excellent customer service to all clients, ensuring their needs are met and their expectations are exceeded.
• Act as a point of contact for customers, addressing any inquiries or concerns they may have.
• Build and maintain strong relationships with customers to promote loyalty and retention.
• Identify and pursue opportunities to cross-sell and upsell bank products and services to customers.
• Conduct financial transactions accurately and efficiently, adhering to bank policies and procedures.
• Collaborate with other team members to achieve branch targets and goals.
• Stay updated on industry trends and changes in banking regulations to provide accurate and up-to-date information to customers.
• Maintain a clean and organized work environment to ensure a positive customer experience.

Skills

Customer service

Communication

Cross-selling

Team collaboration

Multitasking

Education

Bachelor's degree in Business/Finance

Tools

Banking software

MS Office

Job description

Multiple cities in North India, India | Posted on 10/08/2025

• Provide excellent customer service to all clients, ensuring their needs are met and their expectations are exceeded.
  
• Act as a point of contact for customers, addressing any inquiries or concerns they may have.
  
• Build and maintain strong relationships with customers to promote loyalty and retention
  
• Identify and pursue opportunities to cross-sell and upsell bank products and services to customers.
  
• Conduct financial transactions accurately and efficiently, adhering to bank policies and procedures
  
• Collaborate with other team members to achieve branch targets and goals
  
• Stay updated on industry trends and changes in banking regulations to provide accurate and up-to-date information to customers.
  
• Maintain a clean and organized work environment to ensure a positive customer experience
  

Requirements

• Bachelor's degree in Business, Finance, or a related field
  
• Minimum of 2 years of experience in retail banking or customer service
  
• Strong communication and interpersonal skills
  
• Ability to multitask and work in a fast-paced environment
  
• Knowledge of banking products and services
  
• Proficiency in MS Office and banking software
  
• Excellent problem-solving and decision-making abilities
  
• Customer-centric mindset and a passion for providing exceptional service