Bank Branch Manager

MAXTALENT / Maxxsavvy Business Solutions Pvt Ltd; New Delhi; On-site; INR 2,000,000 - 2,500,000; Full time

Job summary

Bank is seeking a Branch Manager to lead overall branch operations, drive retail product sales (CASA, loans, and fee-based income), and ensure strict RBI compliance. The role emphasizes strong leadership, customer focus, and local market insight.

Key responsibilities include managing daily workflow, achieving CASA growth, guiding a sales and service team, and maintaining high customer satisfaction with effective issue resolution. Experience in branch banking is essential.

Qualifications

• 12 to 20 years of branch banking experience.
• Graduate or Postgraduate degree from a recognized university.

Responsibilities

• Oversee daily branch workflow, cash handling, audits, and service delivery.
• Drive CASA growth, loans, and revenue through cross-selling.
• Manage, train, and mentor branch sales and service staff.
• Maintain high CSAT and resolve escalations.

Skills

Leadership

Business Acumen

Regulatory Compliance

Local Market Knowledge

Education

Graduate or Postgraduate degree

Job description

The Branch Manager role at Bank involves leading overall branch operations, driving retail product sales (CASA, loans, and fee-based income), and ensuring strict compliance with RBI guidelines.

Key Responsibilities

• Branch Operations: Oversee daily branch workflow, cash handling, audits, and service delivery.
• Business Growth: Drive targets for Current and Savings Account (CASA) growth, yield, cross-selling, and revenue generation.
• Team Leadership: Manage, train, and mentor branch sales and service staff.
• Customer Relations: Maintain high customer satisfaction scores (CSAT) and resolve escalations.

Qualifications & Requirements

• Experience: 12 to 20 years of core branch banking experience with team-handling exposure.
• Education: Graduate or Postgraduate degree from a recognized university.
• Core Competencies: Strong leadership, business acumen, local market knowledge, and regulatory compliance awareness