Bangalore Process Associate

Alliance Data Systems, Inc.; Bengaluru; Hybrid; INR 250,000 - 450,000; Full time

Job summary

Bread Financial is looking for a Process Associate to support multiple back-office processes, including monitoring email response quality, disputes routing, and review of open items for regulatory compliance and customer experience.

You will ensure adherence to company and regulatory guidelines, aiming for high accuracy, productivity, and timely completion of tasks in a fast-paced, hybrid work environment. Training is provided, with opportunities for growth.

Qualifications

• Bachelor’s Degree in humanities, arts, science, commerce or equivalent education.
• 0-1 years Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals.

Responsibilities

• Ensures compliance with relevant company and regulatory guidelines.
• Achieves scores on performance metrics in processing of assigned support process as per defined performance standards for each process.
• Quickly learns applicable policies, processes, and operations to execute on the assigned process.
• Gains knowledge of regulatory requirements and procedural guidelines to maintain acumen.
• Processes defined minimum number of transactions/units of assigned process on a monthly basis. Cross trains on various processes as per business need.

Skills

Communication skills

Logical Thinking

Detail Oriented Tasks

Conflict Resolution

Time Management

Customer Centricity

Patience with Customers

Active Listening

Multitasking

Team Collaboration

Education

Bachelor’s Degree in humanities, arts, science, commerce or equivalent education

Job description

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring quality of secured email responses , disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience.

Essential Job Functions

Ensures compliance with relevant company and regulatory guidelines. Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Quickly learns applicable policies, processes, and operations to execute on the assigned process.

• (50%) Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria.
• (25%) Processes defined minimum number of transactions/units of assigned process on a monthly basis. Cross trains on various processes as per business need.

Minimum Qualifications

• Bachelor’s Degree in humanities, arts, science, commerce or equivalent education
• 0-1 years Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals

Skills

• Communication skills
• Logical Thinking
• Detail Oriented Tasks
• Conflict Resolution
• Time Management
• Customer Centricity
• Patience with Customers
• Active Listening
• Multitasking
• Team Collaboration

Reports To: Supervisor and above Direct Reports: 0

Work Environment

Normal office environment, hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial®(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers.Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through ourco-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers.Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life. Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn. All job offers are contingent upon successful completion of credit and background checks. Bread Financial is an Equal Opportunity Employer.

Job Family: Care Center Operations

Job Type: Regular

About Bread Financial

As a tech-forward financial services company, we strive to create value for both our customers and our associates. At Bread Financial, you are empowered to thrive. Our company is bold, tenacious and innovative, challenges you to be your best, respects your voice, recognizes your contributions, cares for your total well-being, and has a collaborative, kind and inclusive culture that fosters growth and success. Bread Financial is headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its approximately 7,000 global associates. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.