Bangalore Operations Supervisor

alliancedata; Bengaluru; Hybrid; INR 600,000 - 1,100,000; Full time

Job summary

Bread Financial in Bengaluru seeks a Supervisor - Operations to act as a subject-matter expert, improving core workflows such as account opening, processing, reconciliations, and card servicing. You will drive automation and digital transformation while developing SOPs and process maps aligned with industry best practices.

The role requires 4-5 years of related experience, a solid background in back-office operations, and a proven ability to mentor staff and lead cross-functional initiatives.

Qualifications

• Bachelor's degree in Business, Arts, Commerce, Humanities or equivalent.
• 4-5 years of work experience.
• Experience in Back Office and/or Process Outsourcing.

Responsibilities

• Compliance and process: ensure regulations, support audits, and keep policies up to date.
• Conduct root cause analysis, address errors or SLA breaches with corrective actions.
• Performance: meet KPIs like TAT, accuracy, and NPS, manage multiple projects.
• Analytical skills: interpret data, train and mentor junior staff to raise performance.
• Business relationships: collaborate with Risk, Compliance, IT, Finance and Customer Service.
• Demonstrates ownership and drives time-bound outcomes with stakeholder alignment.

Skills

Process Optimization

Data Analysis

Root Cause Analysis

Regulatory Compliance

Coaching and mentoring

Critical Thinking

Analytical Thinking

Time Management

Collaboration

Teamwork

Process Audits

Workflow Management

Education

Bachelor's degree in Business, Arts, Commerce, Humanities or equivalent

Job description

Job Summary

Supervisor - Operations serves as the key expert in the respective business areas providing deep functional knowledge. This role is responsible for reviewing, analyzing and improving critical workflows such as account opening, transaction processing, reconciliations, and card servicing. The SME drives operational readiness for new product launches, system implementations and regulatory changes, while leading process automation and digital transformation initiatives to enhance efficiency and accuracy. They also develop and maintain comprehensive Standard Operating Procedures (SOPs), process maps, and operational guidelines aligned with industry best practices.

Essential Job Functions

• Compliance and process - Ensures strict adherence to regulations is a fundamental responsibility. Partners closely with risk and compliance teams to support audits. Maintain current knowledge of regulatory requirements and company policies to ensure all back-office activities comply with procedural and operational standards. - (30%)
• Conducts root cause analysis to identify operational errors or SLA breaches, with corrective and preventive actions implemented promptly. Additionally, the SME oversees service level agreements to uphold compliance and operational integrity. - (10%)
• Performance - Consistently meets key performance metrics such as turnaround time (TAT), accuracy, error rates, Net Promoter Score (NPS) and First Time Right (FTR) rates. Effectively manages multiple priorities and complex projects while driving change through critical initiatives that improve processes and operational outcomes. - (30%)
• Utilizing strong analytical skills, the SME interprets operational data to make informed decisions and recommendations. They also develop training programs and mentor junior staff to build operational acumen and enhance overall team performance. - (10%)
• Business Relationships - Effective communication and collaboration with internal and external stakeholders are central to this role. The SME works closely with teams across Risk, Compliance, IT, Finance and Customer Service to ensure alignment and resolve operational challenges. - (10%)
• Demonstrates ownership by driving time-bound outcomes and applying critical thinking to analyze business problems and recommend solutions. Through stakeholder engagement, the SME builds consensus on best practices and operational improvements, supporting a customer-centric approach and fostering a culture of continuous improvement. - (10%)

Minimum Qualifications

• Bachelor's Degree in Business, Arts, Commerce, Humanities or equivalent
• 4-5 years of Work Experience
• Experience in Back Office and/or Process Outsourcing

Preferred Skills

• 5 years of Work Experience
• Knowledge on Reports and Trends
• Must be flexible with a Rotational Schedule
• Currently in a Team Lead role

Skills

• Process Optimization
• Data Analysis
• Root Cause Analysis (RCA)
• Regulatory Compliance
• Coaching and mentoring
• Critical Thinking
• Analytical Thinking
• Time Management
• Collaboration
• Teamwork
• Process Audits
• Workflow Management

Reports To : Associate Manager and above

Direct Reports : 0

Work Environment

Normal office environment, hybrid

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of s