Badging Officer

PINKERTON | Comprehensive Risk Management; Hyderabad; On-site; INR 300,000 - 460,000; Full time

Job summary

Pinkerton seeks a Badging Officer to manage the process of creating and maintaining physical identity access cards for corporate sites in the region. The role collaborates with local management, employees, contractors, and vendors to deliver on badge program deliverables.

Responsibilities include monitoring badge applications, ensuring policy compliance, and coordinating with global teams to fulfill area access requests, while maintaining accurate badge inventories and records.

Qualifications

• Two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Ensure local and regional badge operations in the assigned area are compliant with the global badge policy.
• Monitor badge and access applications via Trouble-Ticket/SIM and RightCrowd systems and meet SLA commitments.
• Provide input to the Site Setup Matrix for new and existing corporate office projects.
• Coordinate with global team for area access requests and monitor RightCrowd system statuses.
• Serve as point of contact with CSBO for badging operations.
• Maintain badging inventory and records across corporate offices.
• Perform other badge and physical identity area access management duties as assigned.

Skills

Access controls

Badging operations

Security platforms

Customer service

Tools

Lenel

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Badging Officer, assigned to one of Pinkerton's largest global clients, will be responsible for the process management of physical identify access cards creation and maintenance as well as the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy.
• Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met.
• Provide input to the Site Setup Matrix for new and existing corporate office projects.
• Monitor RightCrowd system working statuses and coordinate with global team for area access requests.
• Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations.
• Ensure proper maintenance of badging inventory and records across assigned corporate offices
• Perform other badge and physical identity area access management related duties as assigned by the line manager.
• All other duties, as assigned.

Qualifications

At least two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service.

Competencies

• Able to adapt to a fast paced, high demand and dynamic work environment.
• High degree of technical knowledge.
• Attention to detail and accuracy.
• Organizational skills.
• Responsive and responsible attitude.
• Effective written and verbal communication skills.
• Client orientated and results driven.
• Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach.
• Able to multi-task and deep-dive as needed.
• Computer skills, Microsoft Office.

Working Conditions

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.