Backend Process

Attitude Tally Academy; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Insono Hearing Solutions Pvt. Ltd. in India seeks a detail-oriented administrator to manage and maintain backend data, records and documentation, and coordinate with front-end, sales and other departments.

You will track patient/customer records in CRM, ensure timely processing of orders and service requests, prepare MIS reports, monitor pending cases, and support process improvement while maintaining data accuracy and confidentiality.

Qualifications

• Manage backend data, records and documentation.
• Coordinate with front-end teams, sales teams and other departments.
• Track and update patient/customer records in CRM or software systems.
• Ensure timely processing of orders, appointments and service requests.

Responsibilities

• Handle internal communication and follow-ups with team members.
• Prepare reports, MIS and daily/weekly performance updates.
• Monitor pending cases and ensure proper closure.
• Maintain data accuracy and confidentiality.
• Assist in process improvement and workflow optimization.

Job description

Manage and maintain backend data, records, and documentation

Coordinate with front-end teams, sales teams, and other departments

Track and update patient/customer records in CRM or software systems

Ensure timely processing of orders, appointments, and service requests

Handle internal communication and follow-ups with team members

Prepare reports, MIS, and daily/weekly performance updates

Monitor pending cases and ensure proper closure

Maintain data accuracy and confidentiality

Assist in process improvement and workflow optimization

www.insonohearing.comInsono Hearing Solutions Pvt. Ltd. is a leading hearing care company in India, dedicated to providing advanced audiology services and high-quality hearing aid solutions. The company focuses on improving the quality of life for individuals with hearing loss through personalized care, modern technology, and expert guidance.With over a decade of experience in the hearing healthcare industry, Insono offers a complete range of services including hearing assessments, digital hearing aid fitting, trial services, repairs, and long-term aftercare support. The company works with globally recognized hearing aid brands and provides customized solutions tailored to each patient’s specific hearing need