Back Office Executive| International BPO

Talent Acquaintance; Nagpur District; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a proactive customer support-oriented professional to handle inquiries and resolve issues with courtesy. The role emphasizes delivering accurate product information, building lasting customer relationships, and collaborating with internal teams to address complex complaints.

Candidates should maintain strong product knowledge and strive to meet quality and sales targets. The ideal candidate will possess excellent communication skills, adaptability, and a proactive

Qualifications

• Excellent communication and interpersonal skills clearly demonstrated.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Computer literacy

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.