Back Office Executive| International BPO

Talent Acquaintance; Khordha; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with courtesy. You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to tackle complex problems.

The role emphasizes product knowledge, problem-solving, and achieving performance targets in a fast-paced environment. This position offers growth opportunities and requires strong communication skills.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers for long-term satisfaction.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Technical proficiency

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.