B G S E Financials Limited Hiring For System Admin at Bengaluru / Bangalore

B G S E Financials Limited; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A forward-thinking company is seeking a dedicated professional to enhance customer satisfaction through effective troubleshooting and communication. In this role, you will gain insights into customers' technical and business environments while documenting and resolving issues with the use of available tools. Your expertise in Aspect products will be valuable as you collaborate with management and peers, ensuring consistent support for our clients. This position offers a unique opportunity to contribute to a dynamic team focused on delivering exceptional service and solutions.

Qualifications

• Working knowledge of main Aspect products and strategy.
• Strong troubleshooting skills to resolve customer issues.

Responsibilities

• Document and verify reported problems, troubleshoot issues effectively.
• Engage additional resources as necessary for problem resolution.

Skills

Troubleshooting

Customer Communication

Technical Documentation

Tools

Aspect Products

Job description

Gain knowledge of assigned customers' technical and business environment.

Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.

Provide effective and consistent communication to management, peers, and account team in support of customer.

Working knowledge of main Aspect products and strategy.