Azure Site Reliability Engineer (SRE) - SaaS Operations

Zensar

Pune District, Bengaluru

On-site

INR 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

Zensar is seeking an Azure Site Reliability Engineer (SRE) to support, maintain, and enhance the reliability of SaaS applications hosted on Azure. The role requires deep knowledge of production support, incident management, RCA, and cloud operations to ensure high availability across services.

You will collaborate with Engineering, Product, DevOps, Security, and Infrastructure teams, drive automation, and contribute to runbooks and SOPs.

Qualifications

Hands-on experience in Production Support and Incident Management.
Experience with RCA and preventive measures.
Experience with Azure cloud operations and SaaS environments.
Familiarity with Linux administration and SQL troubleshooting.

Responsibilities

Provide L2/L3 support for production applications and cloud-hosted services.
Monitor system health, availability, performance, and reliability using enterprise monitoring platforms.
Handle P1/P2 incidents and drive timely resolution within SLA targets.
Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures.
Support and troubleshoot Azure-based infrastructure and platform services.
Investigate application, infrastructure, networking, and database-related issues.
Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation.
Perform deployment validation, release support, smoke testing, and rollback activities.
Support Azure App Services, Azure Functions, Azure SQL Database, Azure Storage, Azure Redis Cache, and related cloud services.
Troubleshoot data issues using SQL queries and database validation techniques.
Support Linux-based production environments and perform operational troubleshooting.
Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases.
Participate in on-call support and operational readiness activities.
Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation.
Drive automation initiatives to improve reliability, efficiency, and operational stability.

Skills

Azure SRE

Incident Management

Root Cause Analysis

Monitoring

Linux Administration

SQL Troubleshooting

SaaS Operations

Tools

Azure DevOps

Git

Jenkins

Docker

Kubernetes

Terraform

CI/CD

Job description

Azure Site Reliability Engineer (SRE) - SaaS Operations

Job Overview

We are seeking a highly motivated Azure Site Reliability Engineer (SRE) - SaaS Operations to support, maintain, and enhance the reliability of business-critical SaaS applications hosted on Azure cloud environments.

The ideal candidate will have hands‑on experience in Production Support, Application Support, Incident Management, Root Cause Analysis (RCA), Azure Cloud Operations, Monitoring & Observability, Linux Administration, and SQL Troubleshooting. The role requires close collaboration with Engineering, Product, DevOps, Security, and Infrastructure teams to ensure high availability, operational excellence, and continuous service improvement.

Key Responsibilities

Provide L2/L3 support for production applications and cloud-hosted services.
Monitor system health, availability, performance, and reliability using enterprise monitoring platforms.
Handle P1/P2 incidents and drive timely resolution within SLA targets.
Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures.
Support and troubleshoot Azure-based infrastructure and platform services.
Investigate application, infrastructure, networking, and database-related issues.
Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation.
Perform deployment validation, release support, smoke testing, and rollback activities.
Support Azure App Services, Azure Functions, Azure SQL Database, Azure Storage, Azure Redis Cache, and related cloud services.
Troubleshoot data issues using SQL queries and database validation techniques.
Support Linux-based production environments and perform operational troubleshooting.
Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases.
Participate in on-call support and operational readiness activities.
Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation.
Drive automation initiatives to improve reliability, efficiency, and operational stability.

Required Skills

Cloud Technologies

Microsoft Azure (Mandatory)
Azure Virtual Machines
Azure App Services
Azure Functions
Azure Monitor
Azure Log Analytics
Application Insights
Azure SQL Database
Azure Storage Accounts
Azure Networking
Azure Key Vault
Azure Redis Cache
Azure Cognitive Search
Azure Backup & Disaster Recovery

Monitoring & Observability

Hands‑on experience with one or more of the following:

Splunk
Dynatrace
Grafana
Datadog
Prometheus
ELK Stack
New Relic
AppDynamics

Production Support & Operations

Production Support
Application Support
Incident Management
Problem Management
Change Management
Root Cause Analysis (RCA)
ITIL Processes
SLA Management
On‑call Support

Operating Systems

Linux Administration
Linux Troubleshooting
Shell Scripting

Database Skills

SQL
SQL Server / PostgreSQL / MySQL
Query Execution
Data Validation
Performance & Issue Troubleshooting

DevOps & Automation (Good to Have)

Azure DevOps
Git
Jenkins
Docker
Kubernetes (AKS preferred)
Terraform
CI/CD Concepts

Additional Skills

SaaS Application Support
Cloud Operations
Release Management
Deployment Validation
Log Analysis
Performance Monitoring

Preferred Experience

Experience supporting SaaS‑based applications.
Experience in Cloud Operations or Site Reliability Engineering (SRE).
Experience handling customer‑facing production environments.
Experience working in a 24x7 support model.
Experience in Banking, Healthcare, Telecom, Retail, Insurance, or Product‑based organizations.

Preferred Certifications