Azure Site Reliability Engineer (SRE) - SaaS Operations

Zensar

Pune District, Bengaluru

Hybrid

INR 1,800,000 - 2,500,000

Full time

6 days ago

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Job summary

Zensar is seeking a skilled Azure Site Reliability Engineer (SRE) to support SaaS operations in Azure cloud environments from Pune. The role focuses on production and application support, incident management, RCA, and ongoing reliability improvements.

Ideal candidates will have hands-on experience with Azure cloud services, monitoring and observability tools, Linux administration, and SQL troubleshooting. Cross-functional collaboration with DevOps, Security, and Infra teams is essential.

Qualifications

Hands-on experience with Production Support and Incident Management.
Root Cause Analysis (RCA) and preventive measures.
Experience with Azure cloud operations and monitoring/observability.
Linux administration and SQL troubleshooting.
SRE/Cloud Operations background with SaaS environments.

Responsibilities

Provide L2/L3 support for production applications and cloud-hosted services.
Monitor system health, availability, performance, and reliability using monitoring platforms.
Handle P1/P2 incidents and drive timely resolution within SLA targets.
Perform RCA for critical incidents and implement preventive measures.
Support Azure App Services, Functions, SQL Database, Storage, and related services.
Collaborate with cross-functional teams during incidents and releases.
Develop SOPs, runbooks, and knowledge base articles.
Drive automation initiatives to improve reliability and efficiency.

Skills

Azure SRE

Azure VM

Azure App Services

Azure Functions

Azure Monitor

Azure SQL

Azure Storage

Azure Networking

Azure Key Vault

Azure Redis Cache

Linux Admin

SQL Troubleshooting

Incident Management

RCA

On-call

SaaS Operations

Monitoring Tools

Tools

Grafana

Dynatrace

Splunk

Datadog

Prometheus

ELK Stack

New Relic

AppDynamics

AKS

Terraform

Jenkins

Docker

Kubernetes

Job description

Azure Site Reliability Engineer (SRE) - SaaS Operations

We are seeking a highly motivated Azure Site Reliability Engineer (SRE) - SaaS Operations to support, maintain, and enhance the reliability of business-critical SaaS applications hosted on Azure cloud environments.

The ideal candidate will have hands‑on experience in Production Support, Application Support, Incident Management, Root Cause Analysis (RCA), Azure Cloud Operations, Monitoring & Observability, Linux Administration, and SQL Troubleshooting. The role requires close collaboration with Engineering, Product, DevOps, Security, and Infrastructure teams to ensure high availability, operational excellence, and continuous service improvement.

Key Responsibilities

Provide L2/L3 support for production applications and cloud-hosted services.
Monitor system health, availability, performance, and reliability using enterprise monitoring platforms.
Handle P1/P2 incidents and drive timely resolution within SLA targets.
Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures.
Support and troubleshoot Azure-based infrastructure and platform services.
Investigate application, infrastructure, networking, and database-related issues.
Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation.
Perform deployment validation, release support, smoke testing, and rollback activities.
Support Azure App Services, Azure Functions, Azure SQL Database, Azure Storage, Azure Redis Cache, and related cloud services.
Troubleshoot data issues using SQL queries and database validation techniques.
Support Linux-based production environments and perform operational troubleshooting.
Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases.
Participate in on‑call support and operational readiness activities.
Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation.
Drive automation initiatives to improve reliability, efficiency, and operational stability.

Required Skills

Cloud Technologies

Microsoft Azure (Mandatory)
Azure Virtual Machines
Azure App Services
Azure Functions
Azure Monitor
Azure Log Analytics
Application Insights
Azure SQL Database
Azure Storage Accounts
Azure Networking
Azure Key Vault
Azure Redis Cache
Azure Cognitive Search
Azure Backup & Disaster Recovery

Monitoring & Observability

Hands‑on experience with one or more of the following:

Splunk
Dynatrace
Grafana
Datadog
Prometheus
ELK Stack
New Relic
AppDynamics

Production Support & Operations

Production Support
Application Support
Incident Management
Problem Management
Change Management
Root Cause Analysis (RCA)
ITIL Processes
SLA Management
On‑call Support

Operating Systems

Linux Administration
Linux Troubleshooting
Shell Scripting

Database Skills

SQL
SQL Server / PostgreSQL / MySQL
Query Execution
Data Validation
Performance & Issue Troubleshooting

DevOps & Automation (Good to Have)

Azure DevOps
Git
Jenkins
Docker
Kubernetes (AKS preferred)
Terraform
CI/CD Concepts

Additional Skills

SaaS Application Support
Cloud Operations
Release Management
Deployment Validation
Log Analysis
Performance Monitoring

Preferred Experience

Experience supporting SaaS‑based applications.
Experience in Cloud Operations or Site Reliability Engineering (SRE).
Experience handling customer‑facing production environments.
Experience working in a 24x7 support model.
Experience in Banking, Healthcare, Telecom, Retail, Insurance, or Product‑based organizations.

Preferred Certifications