A senior hands-on engineer who designs, builds and runs Azure infrastructure and administers Microsoft SQL Serverand Azure SQL for managed services customers across Australia and New Zealand. This is one rolecovering two disciplines. We are not hiring an Azure engineer who \"knows some SQL\", or a DBA who \"has seenAzure\". The role is the escalation point for Azure and SQL tickets, the backup for the Azure and SQL engineers on theteam, and a delivery resource for professional services work such as migrations, architecture reviews and FinOpsassessments.
Responsibilities
- Azure Architecture and Design
- Review customer Azure environments and recommend improvements for cost, security and resilience, using Well-Architected principles.
- Produce high-level and low-level designs (HLD/LLD) for server builds, network changes and new workloads.
- Design network security across Azure Firewall, NSGs, VNet segmentation, private endpoints and Application Gateway/WAF.
- Apply governance standards across managed customers: tagging, naming, RBAC, PIM, Azure Policy and resource locks.
- Azure Engineering and Operations
- Build Azure and on-premises servers to customer requirements and onboard them to monitoring (Zabbix) and backup.
- Implement firewall and NSG changes through change control, keeping access documented.
- Run regular reviews for orphaned and unused resources; recommend right-sizing, reservations and savings plans.
- Own monthly server patching end to end for assigned customers: change records, approvals, customer comms and closure.
- Troubleshoot VM, network and application performance issues through to root cause.
- SQL Server and Azure SQL DBA
- Build and configure SQL Server instances, maintenance jobs, backups and security.
- Design, implement and troubleshoot HA/DR: Always On availability groups, clustering, log shipping and replication.
- Patch databases with pre- and post-checks; run health-check reports and data refreshes.
- Tune performance and resolve blocking for business applications.
- Escalation and Team Support
- Act as Level 3 escalation for Azure and SQL tickets; lead P1 incidents and write RCAs.
- Back up the Azure and SQL engineers on the team so no customer is left without cover.
- Coach L1/L2 engineers and keep runbooks and knowledge articles current.
- Professional Services
- Deliver migrations to Azure: assessment, dependency mapping, 6R strategy, migration waves, cutover and rollback.
- Run architecture reviews, FinOps assessments and DR designs as billable engagements.
- Build Power BI health and cost dashboards for customers.
- What Success Looks Like After 6 Months
- Acts as backup for the Azure and SQL engineers without hand-holding.
- Owns patching for assigned customers with no missed windows.
- Resolves Azure and SQL L3 escalations within SLA and writes the RCA.
- Handles on-call shifts independently, including at least one P1 led to resolution.
- Has delivered at least one billable professional services piece (migration, review or FinOps assessment)
- Working Arrangements
- Shift overlapping Australian (AEST/AEDT) business hours.
- Works with the Australian Managed Services team and directly with customers.
Qualifications
- Must-Have Skills and Experience Matrix
- 6+ years running production Azure IaaS and PaaS formultiple customers or business units.
- VMs, App Service, Azure Files, Automation accounts,Backup and Recovery Services vaults.
- Identity and governance: Entra ID, RBAC, PIM, KeyVault, Azure Policy, Defender for Cloud.
- Monitoring: Azure Monitor, Log Analytics, alerts andaction groups.
- Cost management: budgets, reservations, savingsplans, right-sizing.
- 8+ years as a production SQL Server DBA.
- Installation, configuration, patching, backup/restoreand security.
- Always On availability groups, failover clustering, logshipping, replication.
- Performance tuning: execution plans, blocking,indexing, wait stats.
- Azure SQL Database and SQL Managed Instance.
Required Skills
- Other Core Requirements
- Windows Server, Active Directory, DNS and DHCP administration.
- Working in an MSP or IT services environment with SLAs, ITSM tickets (ServiceNow, Halo or similar) and formal change control.
- Leading P1 incidents and writing clear root cause analyses (RCAs) for customers.
- Confident written and spoken English for direct contact with Australian and New Zealand customers.
- Willingness to work hours that overlap Australian business hours and to join the on-call roster.
Preferred Skills
- Added Advantage (Certifications & Extra Skills)
- JD Edwards experience: SQL Server support for JDE, or working with a JDE CNC team on database and server performance.