Axiom Technologies Looking for IT Desktop Support Engineer at Noida, Uttar Pradesh

Axiom Technologies; Dadri; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player in managed IT solutions is seeking a dedicated IT Support Specialist to join their dynamic team. This role offers the opportunity to work with a variety of technologies, providing support for Windows operating systems and Microsoft Office applications. Ideal candidates will possess strong troubleshooting skills and a passion for delivering exceptional customer service. With a focus on collaboration and innovation, this position is perfect for those looking to advance their careers in a supportive environment. If you're ready to take on new challenges and make a difference, this opportunity is for you!

Qualifications

• 2+ years of relevant experience in IT support roles.
• Strong knowledge of Windows OS and MS Office applications.

Responsibilities

• Troubleshoot computer OS and peripherals effectively.
• Provide excellent customer service and technical support.

Skills

Computer OS/Peripherals troubleshooting

Windows OS (7/8/10)

Hardware Software Installation

MS Office tools installation & troubleshooting

Customer service skills

Technical troubleshooting skills

Analytical and problem-solving skills

Time management

Field experience with technologies

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

SCCM

Active Directory

Exchange

Apple OS

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander candidates.

IT Skills and Experience

Desired Experience:

1. Computer OS/Peripherals troubleshooting
2. Handling Different PC Operating Systems (Windows 7/8 and 10)
3. Performing Hardware Software Installation (understanding of deployment tools like SCCM)
4. Basic knowledge of SOE and group policies
5. Printer support
6. Good knowledge of MS Office tools installation & troubleshooting
7. Excellent customer service and people skills
8. Field experience supporting a variety of technologies and services
9. Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
10. Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

1. Excellent End-user computing skills
2. Good knowledge of Infrastructure support
3. Strong analytical and problem-solving capabilities
4. Well organized and extremely detail-oriented
5. Strong customer service ethic and great communication skills, both oral and written
6. Passionate about delivering quality no matter what you are doing
7. Can work both independently and in a collaborative team-oriented environment
8. A self-starter, motivated to push the limits and think outside of the box
9. Fondness for solutions that are simple, elegant, and effective
10. Ability to work with and maintain confidential information

In-depth knowledge of:

1. Windows OS (e.g. XP, Vista, Windows 7, 10)
2. Microsoft Office applications
3. PC/Laptop hardware
4. PC/Laptop peripherals, including printers
5. Mobile devices

Basic knowledge of:

1. Active Directory
2. Exchange
3. Apple OS
4. SCCM

IT Qualifications

At least two of the following:

1. PC/Laptop OEM Maintenance Certification
2. CompTIA A+ Certification
3. Microsoft Certified IT Professional (MCITP) certification in the desktop area
4. Microsoft Office Specialist (MOS) Certification

Experience in a similar role

2+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail].