Job Description AWS Cloud Support Specialist
Role Overview
We are seeking a skilled AWS Cloud Support Engineer to manage, monitor, troubleshoot, and optimize enterprise AWS cloud environments. The ideal candidate should have hands‑on experience in AWS infrastructure operations, incident management, security, automation, backup, disaster recovery, and cloud cost optimization. The engineer will be responsible for ensuring high availability, performance, and security of cloud‑hosted business‑critical workloads while adhering to ITIL and operational best practices
Key Responsibilities
AWS Infrastructure Management
- Administer and support AWS services including EC2, VPC, IAM, S3, RDS, EFS, CloudWatch, Route53, Lambda, CloudTrail, Systems Manager, FSx, and Backup.
- Provision, configure, and maintain cloud resources following organizational standards and security policies.
- Manage AWS networking components including Load Balancers, Security Groups, NACLs, VPNs, and Transit Gateway.
Monitoring & Incident Management
- Monitor cloud infrastructure using CloudWatch and third‑party monitoring tools.
- Investigate and resolve L1/L2/L3 cloud incidents and service requests.
- Participate in major incident management and root cause analysis activities.
- Ensure adherence to SLA and KPI commitments.
Security & Compliance
- Implement and maintain AWS security best practices.
- Manage IAM roles, policies, access controls, and encryption mechanisms.
- Support compliance requirements such as ISO 27001, SOC2, PCI‑DSS, and organizational security policies.
- Review security findings and coordinate remediation activities.
Backup & Disaster Recovery
- Manage AWS Backup solutions and recovery procedures.
- Perform periodic backup validation and disaster recovery testing.
- Support business continuity initiatives.
Automation & DevOps Support
- Develop scripts using Python, Bash, or PowerShell for automation of repetitive tasks.
- Support Infrastructure-as-Code using Terraform and/or CloudFormation.
- Assist DevOps teams in deployment and release activities.
Cost Optimization
- Monitor cloud utilization and identify optimization opportunities.
- Implement rightsizing, reserved instances, savings plans, lifecycle policies, and storage optimization.
- Generate monthly cloud utilization and cost reports.
Required Technical Skills
AWS Services
- EC2, VPC, IAM
- S3, EBS, EFS, FSx
- RDS (MySQL, PostgreSQL, SQL Server)
- Route53
- CloudWatch
- CloudTrail
- Systems Manager
- AWS Backup
- Lambda (basic understanding)
- KMS and Secrets Manager
Operating Systems
- Linux (RHEL, Amazon Linux, Ubuntu)
- Windows Server Administration
Automation & IaC
- Terraform
- CloudFormation
- Python / Bash / PowerShell
Monitoring Tools
- CloudWatch
- Datadog (preferred)
- AppDynamics/ New Relic (preferred)
ITSM Tools