AVP Technology Service Delivery

EXL Talent Acquisition Team; Dadri; Sur place; INR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

EXL is seeking a Senior Technology Service Delivery Consultant in Dadri, Uttar Pradesh, to own end-to-end technology responsibility across the full client lifecycle — from pre-sales to steady‑state delivery.

You will manage technology transition and run delivery across the lifecycle, ensuring availability, regulatory compliance, cost management, and information security, while engaging senior client stakeholders (CIOs, CSOs) as a trusted advisor focused on value-based outcomes.

Responsabilités

• Application and infrastructure availability and reliability.
• Contractual and regulatory compliance.
• Cost management with a clear focus on margin improvement.
• Information security for client and EXL data; ownership of audits and controls.

Description du poste

1. Role Purpose

• Senior Technology Service Delivery Consultant for business operations.
• Owns end-to-end technology responsibility across the full client lifecycle - from pre-sales to steady-state delivery.

2. End-to-End Lifecycle Ownership

• Pre-sales / RFP stage:
  • Partners with front-end/business teams to respond to RFPs.
  • Designs differentiated, client-specific technology solutions.
• Client onboarding & transition:
  • Leads technology transition and solution implementation post client sign-off.
• BAU / Run phase:
  • Runs technology service delivery for the account across the entire lifecycle.

3. Core Delivery Responsibilities

• Application and infrastructure availability and reliability.
• Contractual and regulatory compliance.
• Cost management with a clear focus on margin improvement.
• Information security for client and EXL data; ownership of audits and controls.

4. Technology Experience Expectations

• Strong working knowledge across key platforms:
  • Cloud technologies
  • AI and automation
  • Contact center technologies
  • Network & telecom
  • Digital workplace / end-user computing
• Understanding of how AI, cloud, and automation enable business value, not just IT operations.

5. Stakeholder Management & Consulting Mindset (Critical)

• Role requires high maturity in managing multiple senior stakeholders, including:
  • Internal front-end leaders
  • Clients' CIOs, CSOs, and senior executives
• Must demonstrate:
  • Strong communication and influencing skills
  • Ability to explain complex technology solutions in business language
  • Capability to convince stakeholders that EXL's solution is the best-fit and differentiated
• Expected to act as a trusted advisor, not just a delivery leader.

6. Value Creation Orientation

• Focus on value-based delivery, not effort- or volume-based metrics.
• Ability to:
  • Define clear value metrics
  • Measure, track, and report business impact
  • Articulate technology-driven value to clients and internal leadership.

7. Relationship & Executive Presence

• Proven strength in long-term relationship building.
• Comfortable engaging with and managing senior client stakeholders.
• Balances business outcomes, delivery excellence, and client satisfaction.

8. Target Talent Pool

1. Preferred sourcing from peer / competitor organizations such as:

WNS, Teleperformance, Concentrix, Accenture, Infosys BPO, Sutherland, Hinduja Global, TCS BPO, First Source Solutions

• Flexibility to consider strong candidates outside the domain if core consulting and leadership criteria are met.