AVP-IT

3Gen Consulting; Mysuru; Hybrid; INR 2,500,000 - 6,000,000; Full time

Job summary

3Gen Consulting Services in Mysuru, India, seeks an AVP Information Technology to lead day-to-day IT operations, cloud environments, and a strategic internal tech roadmap across US and India.

The role requires 12–15+ years in IT with 4–6+ years in senior management; expertise in M365, AWS, Azure, and healthcare/compliance standards is essential. You will mentor teams and steer budget, vendor SLAs, and DR readiness.

Qualifications

• Education: Bachelor's or Master's in Computer Science, Information Technology, or related field.
• Experience: 12 to 15+ years total IT, with 4 to 6+ years in a senior managerial/leadership role.
• Industry: IT services, Healthcare RCM, or IT consulting preferred.

Responsibilities

• Lead day-to-day IT operations, infrastructure delivery, and technical roadmap execution across US and India.
• Oversee solution architecture, delivery frameworks, and client engagements with hands-on M365/AWS expertise.
• Manage multi-tenant/multi-forest environments, cloud/network uptime, and on-prem/cloud integration.
• Drive Cloud migrations, automation pipelines, and DevOps practices.
• Enforce security and compliance with SOC 2, HITRUST, HIPAA, ISO standards; manage DR readiness.
• Partner with business units and sales for RFPs, audits, and technical solutioning.
• Monitor OPEX, vendor SLAs, software licensing, and cost optimization under VP-IT.
• Mentor system admins, network engineers, and IT leads to build capability.

Skills

IT leadership

AD & M365

Cloud infra (AWS/Azure)

Security & compliance (SOC2/HIPAA/HITR

Vendor management & budgeting

Team leadership

Education

Bachelor's or Master's in CS/IT

MBA/M.Tech preferred

Tools

Microsoft 365 (O365)

AWS

Azure

Job description

Role Overview

The AVP Information Technology will be responsible for leading day-to-day IT operations, infrastructure delivery, and execution of the company’s internal technology roadmap and consulting enablement. Reporting to the VP - IT, this role will drive hands-on execution of cloud environments, multi-location network stability, enterprise compliance, and service delivery across US and India operations.

Key Responsibilities

• IT Strategy Execution & Leadership: Assist the VP - IT in executing the overall IT vision, translating organizational goals into tactical IT plans, and leading multi-tiered infrastructure and support teams.
• Technology Delivery & Consulting Support: Oversee solution architecture execution, technical delivery frameworks, and support client engagements; maintain hands-on expertise in Microsoft 365 (O365), AWS, and hybrid cloud platforms.
• Infrastructure & Multi-Location Systems Management: Manage day-to-day multi-tenant and multi-forest environments across USA and India sites; ensure high system reliability, cloud/network uptime, and smooth integration of on-premises and cloud server environments.
• Digital Transformation & DevOps Operations: Implement cloud migration tasks, automation pipelines, and modern DevOps practices to enhance operational agility and service capabilities.
• Cybersecurity, Compliance & BCP: Enforce strict security frameworks to ensure full compliance with SOC 2, HITRUST, HIPAA, and ISO standards; manage risk mitigations, system redundancy, and Disaster Recovery (DR) readiness.
• Stakeholder & Pre-Sales Technical Support: Partner with internal business units and sales teams to provide technical inputs for RFPs, client security audits, and technical solutioning.
• Financial Oversight & Vendor Operations: Track operational IT expenditure (OPEX), manage technology vendor SLAs, software licensing compliance, and cost-optimization efforts under the direction of the VP - IT.
• Team Management & Capability Building: Directly mentor system administrators, network engineers, and IT leads, fostering a culture of ownership, rapid troubleshooting, and technical growth.

Qualifications & Experience

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, or related field (MBA/M.Tech preferred).
• Experience: 12 to 15+ years of total IT experience, with 4 to 6+ years in a senior managerial or leadership role (Senior IT Manager / Director / AVP).
• Industry Background: Strong experience in IT services, Healthcare RCM, or IT consulting organizations is highly preferred.
• Technical Exposure: Proven hands-on track record with multi-tenant/multi-forest M365 environments, AWS/Azure infrastructure, hybrid servers, and US healthcare compliance regulations.

Key Skills & Competencies

• Operational IT leadership and execution excellence
• Expertise in multi-forest Active Directory, M365, AWS, and hybrid cloud setups
• Practical working knowledge of SOC 2, HITRUST, HIPAA, and ISO compliance
• Vendor SLA management and operational budget tracking
• Strong troubleshooting, team management, and cross-functional communication skills

Key Performance Indicators (KPIs)

• Operational Uptime: Maintenance of target IT infrastructure uptime (99.9%+) across US & India locations.
• Audit Compliance: Zero critical non-compliances in HIPAA, SOC 2, HITRUST, and ISO audits.
• SLA & Resolution Time: Adherence to internal IT service delivery SLAs and incident resolution targets.
• Project Delivery: On-time execution of IT transformation, security patching, and cloud migration initiatives.
• Cost Efficiency: Effective tracking and optimization of operational IT expenses against allocated budgets.

Why Join 3Gen Consulting Services?

• Strategic leadership role with high visibility across US and India business operations.
• Dynamic work environment with hands-on exposure to cutting-edge cloud, security, and enterprise infrastructure.
• Collaborative culture focused on continuous capability building and career progression.