AVP, CoreTech Governance & Risk

Synchrony; Delhi; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

Synchrony India seeks an AVP, CoreTech Governance & Risk (L10) to lead governance, risk and compliance across CoreTech, ensuring regulatory alignment and audit readiness. You will drive policy lifecycles and issue remediation with cross-functional teams globally.

The role partners with Technology, Audit, Compliance, and Risk to manage risk acceptance, exceptions, and documentation, delivering auditable records and timely remediation for enterprise technology.

Qualifications

• Bachelor's degree with 6+ years of 1st Line of Defense experience or 8+ years of experience without a degree.
• Experience in governance and risk programs in regulated environments.
• Strong knowledge of IT controls and policy management.
• Excellent verbal and written communication with cross-functional collaboration.

Responsibilities

• Issue management: identify, track, remediate, and close CoreTech issues with Technology and 2LOD.
• Audit support: coordinate meetings, evidence collection, and responses to auditors and regulators.
• Risk acceptance oversight: manage documentation and approvals per policy.
• Policy lifecycle: develop, review, approve, and publish CoreTech policies and procedures.
• Exception management: handle intake, validation, and approvals per governance requirements.
• Metrics and reporting: provide status updates to senior leadership on remediation and audit readiness.

Skills

IT controls

Governance programs

Project management

Communication skills

Cross-functional collaboration

Analytical abilities

Education

Bachelor's degree

Job description

Role Title: AVP, CoreTech Governance and Risk (L10)

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview

The AVP, CoreTech Governance Lead is part of the CoreTech Governance and Risk organization and operates as a First Line of Defense (1LOD) function. This role is responsible for driving enterprise-wide adherence to CRI, NIST, internal technology standards, and applicable regulatory requirements. The team partners closely with Technology, Audit, Compliance, Risk, and business stakeholders to identify, assess, monitor, and mitigate risks across Synchrony’s global technology infrastructure, while promoting strong governance, accountability, and risk management practices.

Role Summary/Purpose

AVP, CoreTech Governance & Risk, will lead governance, risk, and compliance activities related to regulatory requirements. This role is accountable for timely issue remediation, supporting audits and regulatory examinations, managing policy lifecycles, driving risk acceptance processes, and overseeing exceptions management. The AVP collaborates cross-functionally to ensure Synchrony mitigates risks, and provides clear, auditable documentation for internal and external stakeholders.

Key Responsibilities

• Issue Management: Ensure timely identification, tracking, remediation, and closure of CoreTech related issues by collaborating with Technology teams, Issue Management, Second Line of Defense (2LOD), and Internal Audit.
• Audit and Examination Support: Coordinate internal meetings, evidence collection, preparation, and responses to auditors, regulators, and Internal Audit teams.
• Risk Acceptance Oversight: Lead risk acceptance activities by managing documentation, obtaining approvals, and ensuring alignment with company policies.
• Policy Lifecycle Management: Manage the development, review, approval, and publication of CoreTech related policies, standards, and procedures.
• Exception Management: Oversee the intake, validation, documentation, and approval of exception requests, ensuring compliance with governance requirements.
• Metrics and Reporting: Provide regular status updates and metrics on issue remediation, risk acceptance activities, exceptions, and audit readiness to senior leadership and stakeholders.

Required Skills/Knowledge

• Strong knowledge of IT controls.
• Experience managing governance and risk programs in a regulated environment.
• Proven project management and coordination skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams including technology, audit, and risk.
• Detail-oriented with strong organizational and analytical abilities.

Desired Skills/Knowledge

• Prior experience supporting internal and external audits.
• Understanding of risk acceptance frameworks and process automation tools.
• Familiarity with enterprise policy management systems.
• Experience working in financial services or consumer finance industries.

Eligibility Criteria

Bachelor's degree with 6+ years of 1st Line of Defense experience Or in lieu of a degree 8+ years of experience required.

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

Grade/Level

10

Job Family Group

Information Technology