AVP - Collections Analytics & Strategy

Clix Capital Services; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Clix Capital Services is seeking a seasoned Collections Strategy professional to lead recovery operations and optimize portfolio performance. You will design data-driven campaigns, manage budgets, and collaborate with product, analytics and account teams to unlock new use cases.

The role demands deep analytical skills, regulatory awareness, and a hands-on approach to scalable processes with a focus on business value. Strong communication is essential.

Qualifications

• Oversight of Collections Recovery with process, structure, business systems.
• Design, develop and execute Collections strategies to optimize performance.
• Manage lending portfolio products and oversee collection activities to maximize efficiency.
• Subject Matter Expert in Collections Strategy for portfolio process designs and workflows.
• Define and allocate annual, quarterly and monthly collection budgets.
• Collaborate with key account management to expand portfolio and unlock new use cases.
• Utilize data-driven insights to identify improvements and implement corrective actions.
• Work with data analytics to gather insights and translate them into actionable strategies.
• Collaborate with product teams to enhance collection processes and user experience.
• Analyze customer behavior and segmentation to design effective collection campaigns.
• Ensure effective consumer lifecycle management to maximize collection efficiency.
• Coordinate with cross-functional teams to align strategies and optimize collection performance.
• Stay updated with industry trends, regulatory changes, and best practices in collection management.
• Strong combination of business analytics and operations skills with an ability to see the big picture.
• Enable scalable processes creation with a hands-on approach.
• Passion for numbers, meticulous attention to details and bringing insights of business value.
• Comfortable with ambiguity and translating broad ideas into actionable plans.
• Excellent problem-solving skills and the ability to analyze and solve complex problems.
• Strong communication skills to effectively communicate solutions in a simple and concise manner.

Responsibilities

• Oversee Collections Recovery with process, structure and operational solutions.
• Design and execute collections strategies to optimize performance.
• Manage lending portfolios and oversee collection activities for efficiency.
• Serve as SME in collections strategy for portfolio processes and workflows.
• Define and allocate collection budgets at annual, quarterly and monthly levels.
• Collaborate with key account management to expand portfolio and use cases.
• Apply data-driven insights to identify improvements and corrective actions.
• Coordinate with data analytics to translate insights into strategies.
• Partner with product teams to enhance collection processes and UX.
• Analyze customer behavior to design effective collection campaigns.
• Ensure lifecycle management to maximize collection efficiency.
• Coordinate with cross-functional teams to align strategies and optimize performance.
• Stay informed on industry trends, regulatory changes, and best practices.
• Balance analytics with hands-on operations to scale processes.
• Maintain meticulous attention to numbers and business value insights.
• Translate broad ideas into concrete actions and plans.
• Demonstrate strong problem-solving and clear communication.

Job description

Core Responsibilities:

• Have complete oversight of Collections Recovery with process, structure,business systems operational solution perspective.
• Design, develop and execute Collections strategies to optimize performance anddrive growth.
• Manage all lending portfolios products of Clij and oversee collectionactivities to maximize efficiency.
• Perform as a Subject Matter Expert in Collections Strategy to managediscussions and decisions from portfolio process designs, reporting systems,and proposed technology workflows
• Define and allocate annual, quarterly and monthly collection budget metrics toallocate resources efficiently.
• Collaborate with the key account management team to expand the portfolio andunlock new use cases.
• Utilize data-driven insights to identify areas for improvement and implementcorrective actions.
• Work closely with the data analytics team to gather insights and translate theminto actionable strategies.
• Collaborate with product teams to enhance collection processes and userexperience.
• Analyze customer behavior and segmentation data to design effective collectioncampaigns.
• Ensure effective consumer lifecycle management to maximize collectionefficiency.
• Coordinate with cross-functional teams to align strategies and optimizecollection performance.
• Stay updated with industry trends, regulatory changes, and best practices incollection management.
• Strong combination of business analytics and operations skills with an abilityto see the big picture
• Enable scalable processes creation with a hands-on approach.
• Passion for numbers, meticulous attention to details and bringing insights ofbusiness value
• Comfortable with ambiguity and skilled at translating broad ideas intoactionable plans.
• Excellent problem-solving skills and the ability to analyze and solve complexproblems.
• Strong communication skills to effectively communicate solutions in a simpleand concise manner.