AVP, Business and Customer Analytics

Synchrony Financial; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Synchrony Financial in India seeks an AVP, Business and Customer Analytics (L10) to drive lifecycle marketing analytics and deliver insights powering customer experience and marketing ROI.

The role blends hands-on analytics with stakeholder partnership, leading projects from scoping to delivery, mentoring team members, and building dashboards to monitor customer lifecycle.

Qualifications

• 4+ years hands-on analytics/data science experience with SQL/SAS/Open Source tools.
• 2+ years project management experience with objective setting, milestones, and high accuracy delivery.
• Ability to see a business process as a synergy of multiple functions & create / connect KPIs.
• Excellent oral and written communication skills for cross-functional collaboration.

Responsibilities

• Lead analytics projects/solutions from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable
• Hands on Develop and Maintain dashboards , proactively showcase insights on customer lifecycle
• Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time
• Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset
• Mentor team members on analytical, technical and functional subject matters

Skills

SQL

SAS

Open Source Tools

Project management

KPI design

Communication

Education

Quantitative degree

Job description

Role Title

AVP, Business and Customer Analytics (L10)

Company Overview

Organizational Overview

Role Summary/Purpose

AVP, Co-Brand & Enterprise Lifecycle Marketing Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will deliver on business and organizational priorities for Lifecycle Marketing, solve business problems with solutions that are powered by data and analytics. The model candidate must exhibit thought leadership, be a hands on problem solver who can deliver actionable insights on Lifecycle Marketing Initiatives across the business, recommend best practices and solutions that drive better customer experience and improve Marketing ROI.

Key Responsibilities

• Lead analytics projects/solutions from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable
• Hands on Develop and Maintain dashboards , proactively showcase insights on customer lifecycle
• Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time
• Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset
• Mentor team members on analytical, technical and functional subject matters

Required Skills/Knowledge

• Minimum 4+ years of hands on Experience in SQL / SAS /Open Source Tools with ability to leverage advanced algorithms and be efficient in handling complex / large data
• Minimum 2+ Years of Experience in project management with Ability to independently formulate objectives, lay out key milestones, deliver with high accuracy
• Ability to see a business process as a synergy of multiple functions & create / connect KPIs
• Excellent oral and written communication skills with ability to collaborate ,articulate and present solutions cutting across functional teams in a simple yet compelling manner

Desired Skills/Knowledge

• Experience in managing People; Coordinates work, supervises & evaluates performance, ensures employees are trained
• Identify opportunities to deploy existing analytics solutions at scale and reduce time to market
• Knowledge of latest tools and techniques with ability to build proof of concepts
• Negotiate complex matters amidst conflicting sources of information and diverse opinions in alignment with Synchronys Core values and Culture

Eligibility Criteria

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience(Distance learning not valid) , or
• in lieu of a degree 6+ years of relevant analytics/data science experience

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (Formal/Final Formal) or LPP

L8+ Employees who have completed 18 months in the organization and 12 months in current role and level .