Avid Technology Looking for Customer Success System Administrator (Gainsight) at India

Avid Technology; India; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Systems Administrator where your expertise in Gainsight will drive efficiency and productivity in customer success operations. This role offers the opportunity to collaborate closely with the Customer Success team, optimizing the Gainsight platform while implementing best practices and innovative solutions. You'll be part of a vibrant culture that celebrates diversity and encourages personal growth. If you thrive in fast-paced environments and have a passion for technology, this is the perfect opportunity for you to make a significant impact in a forward-thinking company dedicated to excellence in media technology.

Qualifications

• 1+ years of Gainsight administration experience, strong attention to detail.
• Proficient in Microsoft Suite, especially Excel and PowerPoint.

Responsibilities

• Configure and administer Gainsight to optimize customer success.
• Monitor system performance and provide end user support.

Skills

Gainsight Administration

Microsoft Suite (Excel, PowerPoint)

Change Management

CRM, CSM, ERP Systems

Communication Skills

Analytics Development

Organizational Skills

Adaptability

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Avid Customer Operations Team’s charter is to drive operational efficiency throughout the customer lifecycle to support the Customer Success, Customer Care, Learning Services, and Professional Services organizations. The four areas we focus on to accomplish this are Operations Management, Insights (analytics), Enablement (onboarding and training), and Tools (technology). We are seeking a driven, skillful, and enthusiastic Systems Administrator for our fast-paced Customer Success Operations team.

RESPONSIBILITIES AND DUTIES

The Gainsight Administrator’s primary objective is to help drive overall efficiency and productivity with customer success. You will work closely with the Customer Success team to drive ongoing optimization of the Gainsight platform and build processes and programs that create efficiency and scalability for the Customer Success Team.

Your main responsibilities:

1. Configure, deploy, and administer Gainsight (including system configuration, reports, dashboards, and workflows) in partnership with the business needs identified by the organization.
2. Support current platform capabilities and play a key role in the introduction of new Gainsight features.
3. Adopt the mentality of continuous improvement to ensure the highest levels of customer service to end users.
4. Monitor system performance and provide day-to-day end user support to all levels of the organization.
5. Collaborate with CS team on the design of Gainsight driven business rules that analyze customer data and trigger actions for the CS team to proactively engage with customers.
6. Coordinate and align with internal teams to configure and develop the Gainsight environment to meet the needs of internal customers.
7. Ensure consistent and accurate data flow between Gainsight and our other Go-to-Market tools.
8. Manage the rollout of processes, including thoughtful timing.
9. Make recommendations to improve effectiveness and efficiencies through development and adoption of best practices and standardized procedures.
10. Create documentation on custom items, integrations, data sources, and field mapping, etc.
11. Assist with training and change management efforts to optimize platform success across the company, including training end users and increasing user skills with the platform.
12. Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies.

QUALIFICATIONS & SKILLS

1. 1 year of Gainsight administration experience (Gainsight Certified Administrator a plus).
2. Strong attention to detail, especially as it relates to change management and releases of system improvements/updates.
3. Clear communicator with excellent written, verbal, and listening skills.
4. Ability to work independently and collaborate with multiple stakeholders while juggling multiple projects end-to-end.
5. Proficient user of Microsoft Suite especially Excel and PowerPoint.
6. Adaptability and capacity to work in fast-paced environments.
7. Organized, self-motivated, and a great team player.
8. Experience with CRM, CSM, and ERP systems preferred.
9. High level of experience and comfort with both interpreting and developing analytics using Gainsight and Excel.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Avid

From the most prestigious, award-winning productions, to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched, and most loved media in the world. Our innovative digital audio and video solutions continue to revolutionize the art of creative storytelling.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!