Avaya Looking for Technical Support Engineer at Bengaluru, Karnataka

Avaya; Bengaluru; Remote; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking an individual contributor to join their dynamic team in providing remote post-sales support for software and hardware systems. This role involves troubleshooting and problem-solving for customer installations, configurations, and upgrades, ensuring seamless operations. With a focus on delivering exceptional customer experiences, you will analyze symptoms and data to propose effective solutions. If you are passionate about technology and have a knack for resolving complex issues, this is a fantastic opportunity to grow your career in a collaborative and innovative environment.

Qualifications

• 2-3 years of experience in post-sales support for software/hardware systems.
• Bachelor's degree or equivalent experience in relevant fields.

Responsibilities

• Provide remote post-sales support for software and hardware systems.
• Analyze and resolve medium complexity customer issues.

Skills

Remote Support

Troubleshooting

Problem Solving

Software Installation

Hardware Support

Education

Bachelor's degree in Computer Science

Bachelor's degree in Electrical Engineering

Tools

Remote Diagnostic Tools

Office Technology

Job description

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Information

Job Code: 00255941

Job Family: Services

Job Function: Services Engineering

Short Description

An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.

Experience

2 – 3 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).