AV Technician II

Astreya China; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

Astreya China in Bengaluru seeks an AV Technician II to join onsite with one of our global clients. You will install and support AV/VC environments, perform problem-solving, and contribute to high-profile events.

Responsibilities include hardware setup, cabling, inventory management, and collaboration with cross-functional teams. Willingness to travel to client sites as needed is required.

Qualifications

• GED or high school diploma or equivalent.
• 2–5 years of related AV experience or training.
• Ability to work independently and in teams.
• Strong written and verbal communication with customers.

Responsibilities

• Install AV equipment and displays, including conferencing systems and digital signage.
• Perform cabling installation, termination and testing (Cat5e/6, HDMI, video, audio).
• Meet SLAs and provide timely ticket updates.
• Upload Crestron programs and coordinate with remote teams on certification.
• Assist with inventory, stock levels and RMA processes.
• Engage with cross-functional teams before and during events.
• Troubleshoot issues during installations and events.
• Conduct pre-event checks and support setups/breakdowns.

Skills

AV systems

Cable termination

Troubleshooting

Customer service

Communication

Education

High school diploma or GED

Tools

Crestron control systems

HDMI/DisplayPort cables

Structured cabling (Cat5e/6)

Job description

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.

Scope:

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver's license and safe driving record

Preferred Qualifications:

• Various certifications

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have ability to perform office-related tasks which may include prolonged sitting or standing
• Must have ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively